Senior Program Manager | Quality and Delivery Experience, AMET ACES

Amazon; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Amazon is seeking a Program Manager III for the ACES program within MEATR operations. The role focuses on on-the-floor time and motion studies, analysis, and optimization of cost and productivity in Rush last mile delivery stations.

You will drive safety, quality, and delivery associate experience, and collaborate with finance, tech, and operations to scale programs. Strong communication and leadership across senior leaders and teams are required.

Qualifications

• 5 years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy end-to-end and communicating results to senior leadership.

Responsibilities

• Owning quality and delivery experience improvement roadmap.
• Collaborating with cross-functional teams on program launches.
• Conducting data-driven analysis for pilot and expansion evaluation.
• Influencing cross-functional stakeholders across DEX Finance Tech Ops.
• Writing 6-pagers/narratives and building scalable dashboards.

Skills

Program management

Data-driven analysis

Stakeholder communication

Education

Bachelor's degree

MBA or Masters in related field

Job description

Amazon is looking for a motivated individual for the profile of ACES (Amazon Customer Excellence Systems) Program Manager III for its MEATR operations team. The candidate should enjoy getting their hands dirty working on the floor for conducting time and motion studies and analysis and looking around the corners for solutions with the aim of optimization of cost and productivity in Amazon Rush last mile delivery stations.

As an ACES (Amazon Customer Excellence Systems) program manager III you will be the subject matter expert for Rush operations driving quality and delivery experience for Rush network.

You will be a subject matter expert on Rush operations and tools focusing on safety quality and delivery associate experience agenda as well as network speed projects. You should be able to think big to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes Amazons UTR OTR and routing technologies.

This role calls for an individual who can own all aspects of how transportation impacts customer experience and operator experience; monitor metrics determine then drive any initiatives necessary to improve it. It requires an individual to showcase judgement and decision‑making skills to balance customer experience with financial impact. This position offers a broad exposure to various business financial and technical teams within Amazon.

The successful candidate will be a person who enjoys and excels at dealing with ambiguity and design and define products/programs with little information. He / She will have excellent written and verbal communication skills the ability to create and sustain urgency and a proven ability to lead cross‑functional projects including communication across all levels and teams in the organization: senior leaders technical teams finance business and operations leaders.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Senior IC

Key job responsibilities

• owning quality and delivery experience improvement roadmap
• Collaborating with DEX Speed on program launches
• conducting data-driven analysis for pilot and expansion evaluation
• influencing cross-functional stakeholders (DEX Finance Tech Ops)
• building scalable mechanisms (WBRs dashboards)
• working closely with finance BPs on planning cycles assumptions (OP1 QxG 3YF)
• and writing 6-pagers/narratives.

Required Experience

• 5 years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy end to end delivery and communicating results to senior leadership
• Bachelors degree
• 2 years of driving process improvements experience
• Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field