Program Manager - Delivery Excellence

Amazon UAE; Dubai; On-site; AED 360,000 - 540,000; Full time

Job summary

Amazon UAE is seeking a Program Manager for Delivery Excellence in Dubai to drive end-to-end improvements in last-mile operations across the Middle East, Africa, and Türkiye. You will own regional performance, lead cross-functional projects, and build scalable processes leveraging data and route-planning insights.

The ideal candidate has 3+ years in program/project management, strong Excel and SQL skills, and a proven ability to influence stakeholders without direct authority.

Qualifications

• Bachelor's degree in business, engineering, supply chain, operations, analytics, or a related field.
• Proven ability to manage programs end-to-end from problem definition through implementation.

Responsibilities

• Own regional performance for RUBL60 and sort-grid utilization across delivery operations in MEA and Türkiye.
• Act as SME for capacity planning, utilization, routing, and sortation processes.
• Build mechanisms to monitor RUBL60, bag utilization, sort-grid capacity, and related indicators daily.
• Investigate missed targets and root causes; define corrective actions.
• Develop simple, scalable solutions for complex delivery-station and transportation challenges.
• Create tools, reporting mechanisms, and decision-support for Central Operations and regional teams.
• Analyze operational trends and explain changes in key metrics.
• Provide guidance for consistent, sustainable improvement in delivery stations.
• Work with route-planning data to identify capacity and efficiency improvements.
• Influence route-planning teams to optimize delivery routes.

Skills

Program management

Project management

Last-mile operations

SQL

Microsoft Excel

Data analysis

Stakeholder management

Cross-functional leadership

Route planning

Sortation

Delivery-station performance

Education

Bachelor's degree in business, engineering, supply chain or related field

Tools

Microsoft Excel

Pivot Tables

VLookUps

Job description

Program Manager – Delivery Excellence

Program Manager – Delivery Excellence in Dubai, United Arab Emirates focuses on improving Amazon last‑mile operations across the Middle East, Africa, and Türkiye. The role serves as a subject‑matter expert for under‑the‑roof and on‑the‑road operations, handling capacity improvement, sortation utilization, route planning, operational performance, and scalable process optimization.

Key Responsibilities

• Own regional performance for RUBL60 and sort‑grid utilization across Amazon delivery operations in the Middle East, Africa, and Türkiye.
• Act as the subject‑matter expert for under‑the‑roof and on‑the‑road capacity planning, utilization, routing, and sortation processes.
• Build mechanisms that monitor RUBL60, bag utilization, sort‑grid capacity, and related operational indicators every day.
• Investigate missed targets, recurring performance gaps, and unusual metric behavior.
• Identify root causes and define corrective and preventive actions to improve long‑term operational performance.
• Develop simple, scalable solutions for complex delivery‑station and transportation challenges.
• Create tools, reporting mechanisms, and decision‑support processes for Central Operations and regional site teams.
• Analyze operational trends and explain changes in RUBL60, bag utilization, station capacity, and route‑planning performance.
• Provide practical guidance that helps delivery stations apply consistent and sustainable improvement measures.
• Use route‑planning data to identify areas where capacity, efficiency, or time utilization can be improved.
• Work with technology and science teams to enhance route‑planning systems, operational models, and supporting tools.
• Influence route‑planning teams to produce fair, efficient, and sustainable delivery routes.
• Improve route efficiency without creating unreasonable workloads for delivery drivers.
• Assess how transportation decisions affect customer experience, shipper experience, operator performance, and delivery costs.
• Define program requirements, success measures, implementation mechanisms, and operational schedules.
• Lead cross‑functional projects involving technical and non‑technical teams.
• Coordinate with operations, finance, business, technology, science, and senior leadership stakeholders.
• Use data and metrics to prioritize initiatives and determine whether implemented changes are producing the required improvements.
• Present findings, risks, recommendations, and program results to senior leaders.
• Create clear written documents that explain operational problems, proposed solutions, supporting analysis, and execution plans.
• Establish urgency, maintain stakeholder alignment, and drive initiatives through implementation.
• Build repeatable processes that can be deployed across multiple countries and delivery stations.

Ideal Profile

• Bachelor's degree in business, engineering, supply chain, operations, analytics, or a related field.
• At least 3 years of program management or project management experience.
• Minimum 3 years of experience working cross‑functionally with technical and non‑technical teams.
• At least 3 years of experience defining and implementing data‑led process improvements.
• Proven ability to manage programs from initial problem definition through implementation and performance review.
• Advanced Microsoft Excel skills, including Pivot Tables and VLookUps.
• Practical SQL knowledge for extracting, reviewing, and analyzing operational data.
• Experience defining program requirements and using metrics to identify improvement opportunities.
• Strong analytical and problem‑solving skills with the ability to simplify complex operational issues.
• Ability to work independently and make sound decisions in ambiguous situations.
• Strong written and verbal communication skills.
• Experience influencing stakeholders at different levels without direct reporting authority.
• Ability to communicate effectively with senior leaders, technical teams, finance partners, and operations managers.
• Experience creating processes, project plans, schedules, governance mechanisms, and performance reports.
• Demonstrated experience driving end‑to‑end delivery and presenting results to senior leadership is preferred.
• Experience improving routing, sortation, transportation, capacity planning, or last‑mile operations is advantageous.

Skills Set

• Program management
• Project management
• Last‑mile delivery operations
• Amazon Customer Excellence Systems
• Under‑the‑roof operations
• On‑the‑road operations
• Capacity planning
• Capacity utilization
• Route planning
• Sortation operations
• Sort‑grid utilization
• RUBL60 analysis
• Bag utilization
• Operational metrics
• Root‑cause analysis
• Corrective action planning
• Preventive action planning
• Process improvement
• Operational optimization
• Delivery‑station performance
• Transportation analytics
• Driver workload analysis
• Customer experience
• Cross‑functional leadership
• Stakeholder management
• Microsoft Excel
• Pivot Tables
• VLookUps
• SQL
• Data analysis
• Reporting mechanisms
• Program requirements
• Senior leadership communication
• Technology collaboration
• Operational tool development

Why Join Us

This role offers the opportunity to influence how Amazon delivery stations use capacity, plan routes, and manage sortation across a large and rapidly evolving region. The program manager will tackle operational challenges that directly affect delivery speed, driver experience, station productivity, and customer satisfaction. The position provides exposure to regional last‑mile operations, advanced analytics, route‑planning technology, process design, and cross‑functional program leadership. It is an ideal avenue for a data‑driven professional who wants to build scalable systems and deliver measurable improvements within a high‑demand global logistics network.

About the Company

Amazon is a global technology, e‑commerce, and logistics organization that operates fulfillment centers, sortation facilities, transportation networks, and last‑mile delivery stations worldwide. Its Amazon Customer Excellence Systems teams develop scalable processes, tools, and performance mechanisms to improve operational efficiency and support dependable customer deliveries.