Continuous Improvement Specialist | UAE National only, ACES TREX

Amazon; Dubai Emirate; On-site; AED 120,000 - 180,000; Full time

Job summary

Amazon Logistics in the United Arab Emirates is seeking an ACES (Transportation Excellence) Specialist to drive process standardization across last mile operations and empower stations with the knowledge and tools to improve quality KPIs. You will contribute to delivering fast, accurate, and cost-effective deliveries while supporting network-wide best practices.

You will lead on-ground efforts, manage change processes, and monitor delivery performance using KPIs.

Qualifications

• Speak, write, and read fluently in English.
• Knowledge of Lean methodologies.
• Experience driving projects to improve operations and support-related processes.
• Experience using the MS Office suite, especially Excel.
• Experience in problem solving and delivering results.

Responsibilities

• Onground support & firsthand contact for station management regarding process improvements and benchmarking.
• Work on effective change processes and contribute to network standardization via best practice sharing.
• Monitor logistics and delivery success through in-station and on-road performance indicators.
• Set up action plans and execute to drive current performance to benchmark rates.
• Drive successful order execution to positively influence customer satisfaction.

Skills

English fluency

Lean methodologies

Project execution

Problem solving

Excel

Tools

MS Office

Excel

Job description

Description

The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.

To continue to drive process excellence within our Last mile Delivery business, we are currently looking for a TREX (Transportation Excellence) Field Support which we call internally ACES Specialist.

As an ACES (Amazon Customer Excellence Systems) Specialist, you will drive process standardization across SA operations. As a member of the TREX team itself, you will contribute to the optimization of the delivery stations operations, providing station with sufficient knowledge and appropriate tools to improve quality related KPIs.

Your goal is to lead LM quality agenda by solving complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. Creating effective communication plans to provide visibility to all impacted teams of the organization will help you to enable overall process alignment.

Key job responsibilities

• Onground support & firsthand contact for station management regarding process improvements and benchmarking


• You will work on effective change processes and contribute to network standardization via best practice sharing.


• You are in charge of monitoring the logistics and delivery success through set in station and on road performance indicators.


• You will set up actions plans and execute them to drive current performance to benchmark rates.


• In this position, you are a key driver for successful order execution thus positively influence our customer satisfaction.

Basic Qualifications

• Speak, write, and read fluently in English

Preferred Qualifications

• Knowledge of Lean methodologies


• Experience driving projects to improve operations and support-related processes


• Experience using the entire MS Office suite, especially Excel


• Experience in problem solving and delivering results

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Q-Express Documents Transport - G25