Dubai Rush Operations Program Manager — Last-Mile Excellence

Amazon UAE; Dubai; On-site; AED 350,000 - 520,000; Full time

Job summary

Amazon UAE is seeking an ACES Program Manager III in Dubai to drive quality and delivery experience across Rush operations. The role blends hands-on operational analysis with program ownership and cross-functional leadership to improve safety, quality, network speed, and associate experience.

As a subject matter expert for Rush operations, you will work with delivery station processes, conduct time and motion studies, analyze performance, and develop practical solutions.

Qualifications

• 5 years of program or project management experience.
• Experience using data and metrics to identify and drive improvements.
• Experience owning program strategy.
• Experience managing end‑to‑end program delivery.
• Experience communicating program results to senior leadership.
• Bachelor's degree.

Responsibilities

• Own initiatives designed to strengthen quality and delivery experience across Rush operations.
• Balance operational and strategic responsibilities on assigned programs.
• Develop improvement roadmaps, evaluate pilots and build performance mechanisms.
• Collaborate with DEX, Finance, Technology and Operations teams.
• Prepare structured written materials and 6-pagers for senior leadership.

Skills

Program management

Last mile operations

Quality improvement

Delivery experience optimization

Time and motion studies

Process improvement

Operational data analysis

Pilot evaluation

Network speed initiatives

UTR and OTR operations

Weekly business reviews

Dashboard development

Cross-functional stakeholder mgmt

Education

Bachelor's degree

Master's degree or MBA

Tools

Dashboards

Job description

Amazon UAE is seeking an ACES Program Manager III in Dubai to drive quality and delivery experience across Rush operations. The role blends hands-on operational analysis with program ownership and cross-functional leadership to improve safety, quality, network speed, and associate experience.

As a subject matter expert for Rush operations, you will work with delivery station processes, conduct time and motion studies, analyze performance, and develop practical solutions.