Program Manager III - Last Mile Excellence

Amazon UAE; Dubai; On-site; AED 335,000 - 502,000; Full time

Job summary

Amazon UAE in Dubai is seeking a Program Manager III for Last Mile Excellence to drive end-to-end improvements across Rush operations, balancing cost, speed and quality. The role requires hands-on analysis and strategic program ownership across UAE delivery networks.

You will lead cross-functional teams, run time-and-motion studies, develop dashboards and report progress to senior leadership. A Bachelor's degree and 5+ years in program management are required for this full-time opportunity.

Qualifications

• Bachelor's degree required.
• Minimum 5 years in program or project management.
• Experience owning program strategy and end-to-end delivery.
• Proven ability to use data and metrics to drive improvements.
• Experience presenting program results to senior leadership.
• Strong judgment in balancing service outcomes with financial priorities.
• Excellent written and verbal communication skills.

Responsibilities

• Own the SPD, SPR and utilization improvement roadmap.
• Lead programs designed to reduce delivery cost per unit.
• Develop and implement routing-efficiency initiatives.
• Manage labor-planning assumptions and demand-shaping programs.
• Conduct time and motion studies within last-mile delivery stations.
• Analyze pilot results and build recommendations for wider deployment.
• Evaluate the operational and financial impact of proposed changes.
• Support network-speed and DEX improvement projects.
• Monitor safety, quality, productivity and delivery associate experience.
• Identify improvement opportunities within UTR, OTR and routing processes.
• Influence DEX, Finance, Technology and Operations stakeholders.
• Work with Finance business partners on OP1, QxG and 3YF planning assumptions.
• Build scalable mechanisms such as WBRs, dashboards and performance reviews.
• Own program strategy, implementation and end-to-end delivery.
• Prepare six-page narratives and decision documents for senior stakeholders.
• Communicate progress, risks and results across all organizational levels.
• Balance customer-experience improvements against financial impact.
• Convert complex operational problems into simple, practical solutions.

Skills

Last-mile operations

Program strategy

Cost-per-unit optimization

Routing efficiency

Labor planning

Time and motion studies

Operational data analysis

Dashboard creation

WBR development

Cross-functional leadership

Six-page narratives

Education

Bachelor's degree

Job description

Job Snapshot

Program Manager III - Last Mile Excellence
Role: Program Manager III - Last Mile Excellence
Location: Dubai, United Arab Emirates
Industry: Package-Freight Delivery
Function: Program Management
Experience: Minimum 5 years in program or project management
Job Type: Full-time

Position Overview

The Program Manager III - Last Mile Excellence position in Dubai, United Arab Emirates, is a senior operational improvement opportunity within the Package-Freight Delivery industry. Amazon is hiring an experienced program manager to optimize cost, productivity and delivery speed across Amazon Rush last-mile stations in the UAE. Working within Amazon Customer Excellence Systems, the program manager will become a subject-matter expert in Rush operations, tools and transportation technologies. The position combines hands-on station analysis with strategic program ownership, requiring regular time and motion studies, performance evaluation and collaboration across financial, technical and operational teams.

Job Details

Country: United Arab Emirates
City: Dubai
Industry: Package-Freight Delivery
Function: Program Management
Salary: AED 30000-45000 per month Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Role Context

Amazon Rush is designed around fast, dependable last‑mile execution. The ACES Program Manager III will improve how transportation operations balance customer experience, delivery associate experience and financial performance while supporting network-speed and DEX initiatives. The role requires detailed knowledge of station processes, UTR, OTR and routing technologies. By combining floor-level observations with large-scale data analysis, the program manager will identify practical improvements and build mechanisms that can be repeated across the UAE delivery network.

Key Responsibilities

• Own the SPD, SPR and utilization improvement roadmap.
• Lead programs designed to reduce delivery cost per unit.
• Develop and implement routing-efficiency initiatives.
• Manage labor-planning assumptions and demand-shaping programs.
• Conduct time and motion studies within last-mile delivery stations.
• Analyze pilot results and build recommendations for wider deployment.
• Evaluate the operational and financial impact of proposed changes.
• Support network-speed and DEX improvement projects.
• Monitor safety, quality, productivity and delivery associate experience.
• Identify improvement opportunities within UTR, OTR and routing processes.
• Influence DEX, Finance, Technology and Operations stakeholders.
• Work with Finance business partners on OP1, QxG and 3YF planning assumptions.
• Build scalable mechanisms such as WBRs, dashboards and performance reviews.
• Own program strategy, implementation and end-to-end delivery.
• Prepare six-page narratives and decision documents for senior stakeholders.
• Communicate progress, risks and results across all organizational levels.
• Balance customer-experience improvements against financial impact.
• Convert complex operational problems into simple, practical solutions.

Ideal Profile

• Bachelor's degree.
• At least 5 years of program or project management experience.
• Experience owning program strategy and end-to-end delivery.
• Proven ability to use data and metrics to drive improvements.
• Experience presenting program results to senior leadership.
• Strong judgment in balancing service outcomes with financial priorities.
• Excellent written and verbal communication skills.
• Ability to lead cross-functional projects without direct reporting authority.
• At least 2 years of process-improvement experience is preferred.
• Master's degree or MBA is advantageous.
• Relevant postgraduate study may include business, operations, human resources, adult education, organizational development or instructional design.
• Ability to perform effectively in fast-moving and ambiguous conditions.

Skills Set

• Last-mile delivery operations
• Program strategy
• Cost-per-unit optimization
• Routing efficiency
• Labor planning
• Demand shaping
• Time and motion studies
• UTR and OTR processes
• Operational data analysis
• Pilot and expansion evaluation
• Financial impact assessment
• WBR development
• Dashboard creation
• Network-speed improvement
• Cross-functional leadership
• Six-page narrative writing

Why Join Us

This role provides the opportunity to shape the operating model behind Amazon Rush and influence the cost, speed and reliability of last-mile delivery across the UAE. The program manager will gain broad exposure to operational technology, financial planning, routing systems and senior-level decision-making. The position also offers a platform for developing scalable improvements that can move from a single-station pilot to network-wide adoption.

About the Company

Amazon is a global technology and e-commerce company supported by an extensive fulfilment and transportation network. Through Amazon Customer Excellence Systems, the organization standardises operations and develops practical improvements that strengthen safety, quality, productivity and customer experience across its delivery services.

Amazon maintains an inclusive culture and provides reasonable accommodations for eligible candidates during recruitment, onboarding and employment.