Program Manager III - ACES Rush Operations

Amazon UAE; Dubai; On-site; AED 350,000 - 520,000; Full time

Job summary

Amazon UAE is seeking an ACES Program Manager III in Dubai to drive quality and delivery experience across Rush operations. The role blends hands-on operational analysis with program ownership and cross-functional leadership to improve safety, quality, network speed, and associate experience.

As a subject matter expert for Rush operations, you will work with delivery station processes, conduct time and motion studies, analyze performance, and develop practical solutions.

Qualifications

• 5 years of program or project management experience.
• Experience using data and metrics to identify and drive improvements.
• Experience owning program strategy.
• Experience managing end‑to‑end program delivery.
• Experience communicating program results to senior leadership.
• Bachelor's degree.

Responsibilities

• Own initiatives designed to strengthen quality and delivery experience across Rush operations.
• Balance operational and strategic responsibilities on assigned programs.
• Develop improvement roadmaps, evaluate pilots and build performance mechanisms.
• Collaborate with DEX, Finance, Technology and Operations teams.
• Prepare structured written materials and 6-pagers for senior leadership.

Skills

Program management

Last mile operations

Quality improvement

Delivery experience optimization

Time and motion studies

Process improvement

Operational data analysis

Pilot evaluation

Network speed initiatives

UTR and OTR operations

Weekly business reviews

Dashboard development

Cross-functional stakeholder mgmt

Education

Bachelor's degree

Master's degree or MBA

Tools

Dashboards

Job description

Job Snapshot

Role: ACES Program Manager III

Location: Dubai, UAE

Industry: Logistics and Supply Chain

Function: Program Management

Experience: 5 years of program or project management experience

Job Type: Full Time

Country: UAE

City: Dubai

Industry: Logistics and Supply Chain

Function: Program Management

Salary: Not disclosed

Gender: No Preference

Candidate Nationality: Not specified

Job Type: Full Time

Work Arrangement: On-site

Position Overview

Amazon is hiring an ACES Program Manager III in Dubai, UAE to support Amazon Customer Excellence Systems initiatives across MEATR operations, with a focus on quality and delivery experience within the Rush last mile network. The role combines hands‑on operational analysis, program ownership and cross‑functional leadership to improve safety, quality, network speed and delivery associate experience. As a subject matter expert for Rush operations, the Program Manager will work directly with delivery station processes, conduct time and motion studies, analyze operational performance and develop practical solutions to complex problems. The position requires deep engagement with Amazon 's UTR, OTR and routing technologies while coordinating initiatives across DEX, Finance, Technology and Operations teams.

Role Purpose

The ACES Program Manager III will own initiatives designed to strengthen quality and delivery experience across Amazon Rush operations. This is both an operational and strategic position. The Program Manager will spend time understanding processes directly on the operational floor while also developing improvement roadmaps, evaluating pilots, building performance mechanisms and communicating recommendations to senior leadership.

Quality and Delivery Experience

• Identify opportunities to strengthen delivery quality.
• Analyze operational issues affecting customer and operator experience.
• Monitor relevant performance metrics.
• Determine improvement priorities based on operational evidence.
• Develop initiatives addressing identified performance gaps.
• Support improvements to delivery associate experience.
• Balance customer experience objectives with financial considerations.
• Track progress against established improvement priorities.

Operational Analysis

• Conduct time and motion studies within last mile delivery stations.
• Analyze operational workflows and performance.
• Identify process inefficiencies and improvement opportunities.
• Investigate complex operational problems.
• Develop practical solutions that can be implemented within operating environments.
• Use data and metrics to determine where improvements are required.
• Evaluate the operational impact of proposed changes.

Rush Operations and Technology

The role requires detailed understanding of Amazon 's UTR, OTR and routing technologies and how these systems interact with safety, quality, delivery experience and network speed. This operational and technical knowledge will be used to diagnose issues, evaluate potential solutions and support scalable improvements across the Rush network.

Program Launches

• Coordinate requirements across participating teams.
• Support launch planning and execution.
• Evaluate operational readiness.
• Identify potential implementation risks.
• Monitor launch performance.
• Gather insights following implementation.
• Help translate pilot results into decisions regarding broader expansion.

Pilot and Expansion Evaluation

• Define relevant measures for pilot evaluation.
• Analyze pilot performance.
• Compare results against expected outcomes.
• Identify operational and financial implications.
• Develop recommendations for expansion decisions.
• Monitor initiatives as they move into broader implementation.
• Use findings to improve future program design.

Scalable Mechanisms and Reporting

• Build and maintain Weekly Business Review mechanisms.
• Develop dashboards for key performance indicators.
• Establish repeatable performance review processes.
• Improve visibility into quality and delivery experience trends.
• Create mechanisms that can scale across Rush operations.
• Use reporting to identify emerging performance gaps.
• Maintain focus on measurable program outcomes.

Cross-Functional Leadership

• Partner with DEX teams.
• Collaborate with Finance Business Partners.
• Work with Technology teams on relevant solutions.
• Coordinate with Operations leadership.
• Engage business stakeholders on program priorities.
• Lead cross-functional projects.
• Communicate effectively with senior leaders.
• Maintain urgency around critical deliverables.
• Drive alignment where teams have different priorities.

Planning Cycle Support

Support Work closely with Finance Business Partners on assumptions used during planning cycles. The role will contribute operational inputs and analysis supporting OP1, QxG and 3YF planning activities. This requires connecting operational performance, program priorities and relevant financial considerations when evaluating future requirements.

Strategic Communication

Prepare structured written materials that communicate complex operational problems and proposed solutions clearly. The ACES Program Manager III will write 6-pagers and narratives covering program performance, operational challenges, analytical findings and recommended actions. These materials will support communication and decision‑making across senior, technical, financial, business and operations stakeholders.

Basic Qualifications

• 5 years of program or project management experience.
• Experience using data and metrics to identify and drive improvements.
• Experience owning program strategy.
• Experience managing end‑to‑end program delivery.
• Experience communicating program results to senior leadership.
• Bachelor 's degree.

Preferred Qualifications

• 2 years of experience driving process improvements.
• Master 's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design or a related field.

Key Skills

• Program and project management.
• Last mile operations.
• Quality improvement.
• Delivery experience optimization.
• Time and motion studies.
• Process improvement.
• Operational data analysis.
• Pilot evaluation.
• Network speed initiatives.
• UTR and OTR operations.
• Routing technologies.
• Weekly Business Reviews.
• Dashboard development.
• Performance metrics.
• Cross-functional stakeholder management.
• Financial planning collaboration.
• Senior leadership communication.
• 6-pager and narrative development.
• Complex problem solving.

Candidate Profile

The position requires someone comfortable operating between the delivery station floor and strategic program discussions. The successful candidate should be able to investigate operational processes in detail, work through ambiguous problems and convert findings into straightforward, practical solutions. Strong judgement, clear written and verbal communication and the ability to lead cross‑functional initiatives are important. The role also requires the ability to define programs when information is limited and maintain momentum across technical, financial, business and operational teams.

Workplace Inclusion

Amazon supports an inclusive workplace and provides accommodations or adjustments during the application, interview and onboarding process for candidates with disabilities who require assistance.

About the Company

This Amazon vacancy is associated with Q-Express Documents Transport. The ACES Program Manager III will support Amazon Customer Excellence Systems initiatives across MEATR operations, focusing on quality, delivery experience, network speed and scalable improvements within the Rush last mile network.