Senior Product Education Facilitator

Sprinklr; United Arab Emirates; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading technology company based in the UAE seeks a Sr. Product Education Facilitator to lead training projects and deliver high-quality learning experiences. This role requires fluency in Arabic and English, as well as a strong background in corporate training and instructional design. The ideal candidate will have over three years of relevant experience and the ability to engage clients effectively. Join a dynamic team to empower users with valuable knowledge about the Sprinklr platform.

Benefits

Voluntary healthcare coverage

Paid time off

Open Mentoring Program

Qualifications

• 3+ years experience in corporate training at a SaaS/CCaaS company.
• Understanding of SaaS CXM program and enterprise systems.
• Ability to engage and resolve client issues.

Responsibilities

• Lead training projects from planning to delivery.
• Conduct training assessments and compile findings.
• Develop end-user training curriculum based on client cases.

Skills

Fluent Arabic

Fluent English

Interpersonal skills

Attention to detail

Ability to work independently

Experience in training and instructional design

Tools

Authoring tools

Screen-capture software

Assessment tools

Job description

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real‑time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

What You'll Do

Sr. Product Education Facilitator provides learners with all aspects of a training program i.e. plan, design curriculum from available content, and deliver best in class training. The role displays a depth and breadth of functional knowledge in Sprinklr applications. This person will be applying standard methodologies into engagements that require professional training development and delivery. Product Education Facilitators are responsible for customer knowledge of the platform and their ability to realize value out of Sprinklr.

Your Responsibilities

• Lead Sprinklr training projects from start to finish - planning, needs assessments, curriculum design, development, and training delivery
• Conduct training assessments and persona assessment through workshops, interviews, or surveys
• Compile training assessment findings, identify themes & deliver related training plan outlining the activities required to support the overall project including a curriculum map, delivery plan, and timeline
• Build long‑term trusted relationships with our clients and colleagues by addressing and resolving any client issues, as well as exceeding client expectations for successful projects
• Engage with internal teams, such as product and implementation to ensure proper understanding of customers’ needs and product build.
• Develop and deliver end‑user training curriculum based on client’s use cases and Sprinklr applications; activities include training across multiple channels (web‑based, classroom, virtual) and use a variety of learning tools
• Work to develop as a subject matter expert for a specific Sprinklr product, applying any industry experience
• Deliver web‑based and in‑person classroom training

Who You Are & What Makes You Qualified

• You must be fluent Arabic and English and possess excellent oral and written skills.
• 3+ years of proven experience creating and delivering corporate instructor‑led, eLearning, and hybrid course curriculum at a SaaS/CCaaS company.
• You have an understanding and experience in training and instructional design methodology.
• You are able to discuss the benefits of a SaaS CXM program and knowledge of implementation of enterprise systems.
• You have strong interpersonal skills and ability to take a leadership role when necessary.
• You pay attention to detail and are able to quickly assimilate and apply new concepts, business models, and technologies.
• You possess excellent oral and written communication skills.
• Able to work independently and creatively in fast paced startup environment.
• Excellent business, communications, and interpersonal skills.
• Having experience working within the Sprinklr ecosystem (i.e. instructional designer, instructor developing courses and facilitating training sessions on Sprinklr end‑user training, train‑the‑trainer, and feature‑specific instructions) is a plus.
• Familiar with learning tools such as authoring tools, screen‑capture software, and survey/assessment tools (ie Webex, etc.).
• Familiar/worked with public sectors, is a plus.
• Based in UAE

You Know You're Successful If

• You can create measurably effective, extraordinary learning experiences.
• You are able to adapt and operate effectively in ambiguous or ever‑evolving environments.
• You have ability to work both independently and as part of a team.

We focus on our mission

Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI‑native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

• Lead a new category of enterprise software that we call Unified‑CXM.
• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product

Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified‑CXM) as a category is just getting started, we are well on our way to creating a no‑compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

We invest in our people

We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well‑being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here.

To learn more about all‑things‑Sprinklr, visit our candidate resource hub here.

EEO - Our philosophy

Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.