Senior Personal Concierge Manager – Guest Relations

Hilton Worldwide, Inc.; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury hotel chain is seeking a Personal Concierge Manager (Guest Relations) in Dubai. The role involves managing the Personal Concierge operations to deliver an exceptional, personalized guest experience. Candidates must have 3–5 years of experience in a luxury hotel environment and proven leadership skills to manage concierge teams. Knowledge of luxury lifestyle offerings is essential, as well as excellent communication skills and the ability to handle VIP guests discreetly. This position offers opportunities for professional growth within the hospitality industry.

Qualifications

• 3–5 years experience in luxury hotel environment.
• Proven experience in personal concierge or guest relations.
• Strong knowledge of luxury lifestyle offerings.

Responsibilities

• Oversee daily Personal Concierge operations.
• Manage special guest requests and feedback.
• Train and evaluate Personal Concierge team members.

Skills

Luxury service delivery

Guest relations

Leadership

Organizational skills

Problem-solving

Multilingual communication

Tools

Property management systems (e.g., Opera)

Job description

A leading luxury hotel chain is seeking a Personal Concierge Manager (Guest Relations) in Dubai. The role involves managing the Personal Concierge operations to deliver an exceptional, personalized guest experience. Candidates must have 3–5 years of experience in a luxury hotel environment and proven leadership skills to manage concierge teams. Knowledge of luxury lifestyle offerings is essential, as well as excellent communication skills and the ability to handle VIP guests discreetly. This position offers opportunities for professional growth within the hospitality industry.