Senior Operations Manager

Guildhall; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading e-commerce firm in Dubai seeks a highly experienced Senior Operations Manager to oversee operational strategy and performance as they expand into the UAE market. The ideal candidate has over 7 years in senior operations roles within e-commerce, strong knowledge of UAE’s digital commerce landscape, and is fluent in both English and Arabic. You will lead operational excellence and drive scalable growth while ensuring a seamless customer experience during strategic initiatives.

Qualifications

• 7+ years of experience in senior operations roles within e-commerce.
• Strong command of UAE's digital commerce landscape.
• Must be fluent in English and Arabic.

Responsibilities

• Provide strategic leadership across all operational domains.
• Architect and implement operational frameworks for growth.
• Lead and develop high-performing teams across multiple functions.
• Oversee operational P&L elements and budget planning.
• Establish, track, and refine key performance metrics.
• Partner with executive leadership on strategic initiatives.
• Strengthen supply chain capabilities and optimize inventory flow.
• Identify operational risks and implement mitigation strategies.
• Champion the adoption of new technologies for operational performance.
• Ensure compliance with UAE regulations and industry standards.

Skills

Leadership

Operational Strategy

Stakeholder Management

E-commerce Knowledge

Job description

Role Overview

We are seeking a highly experienced Senior Operations Manager to take full ownership of operational strategy, performance, and execution for a fast‑growing online retail / e‑commerce platform expanding into the UAE market. This leadership role is pivotal in shaping the operational foundation, driving scalability, and ensuring a seamless end‑to‑end customer experience during a major phase of regional growth.

Key Responsibilities

• Provide strategic leadership across all operational domains, including order lifecycle management, logistics, supply chain, customer service, and vendor operations.
• Architect and implement robust operational frameworks, processes, and SOPs that support large‑scale growth and operational excellence.
• Lead, inspire, and develop high‑performing teams across multiple functions, ensuring alignment with organizational goals and performance standards.
• Oversee operational P&L elements, budget planning, forecasting, and resource optimisation.
• Establish, track, and continuously refine key performance metrics to ensure operational efficiency, service quality, and customer satisfaction.
• Partner closely with executive leadership to drive strategic initiatives, market expansion plans, and business transformation projects.
• Strengthen end‑to‑end supply chain capabilities, optimise inventory flow, and enhance last‑mile delivery performance.
• Identify operational risks, implement mitigation strategies, and drive long‑term solutions that improve productivity and resilience.
• Champion the adoption of new technologies, digital tools, and automation to elevate operational performance.
• Ensure compliance with UAE regulations, industry standards, and best practices in e‑commerce operations.

Qualifications

• 7+ years of proven experience in senior operations roles within e‑commerce or online retail.
• Strong command of UAE’s digital commerce landscape, customer behaviour, and logistics ecosystem.
• A natural leader who thrives in fast‑paced, high‑growth environments.
• Skilled in scaling operations, building teams, and establishing structure in evolving businesses.
• Excellent communicator with strong stakeholder management capability.
• Must be fluent in English and Arabic.
• Currently based in the UAE.