Senior Officer, Payment Centre

FAB; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A major bank in the UAE is seeking an operations processor to ensure efficient and compliant processing of transactions. Responsibilities include minimizing operations risks, performing reconciliations, providing support functions, and maintaining customer satisfaction standards. This role requires strict adherence to internal procedures and external regulations. Ideal candidates must demonstrate attention to detail and a commitment to quality delivery in a high-risk environment.

Responsibilities

• Ensure efficient error-free processing of transactions with strict compliance.
• Minimize operations risks by ensuring transactions comply with instructions.
• Perform monthly reconciliations and follow-ups on outstanding items.
• Assist departments by providing appropriate delivery and support.
• Ensure record management as per guidelines.
• Provide periodical reports for effective decision making.

Job description

The jobholder is responsible for processing a sub-section of operations, within a specific product or functional area and ensure quality and timeliness of the delivery in a cost-efficient & error-free manner, subject to high risk management and Bank’s / Regulator Compliance standards. S/he is expected to support the unit in

• Ensuring efficient error free processing of transactions with strict compliance to policies and within the agreed SLAs.
• To minimize operations risks for the Bank by ensuring that all transactions that are processed comply fully with underlying customer or internal instructions.
• Ensuring conformance to internal procedures / policies / guidelines and local and international norms and regulations as applicable.
• Performing monthly reconciliations and follow-ups on outstanding.
• Undertaking all daily-processing activities related to a particular product or sub function in Payment Center.
• To assist departments by providing appropriate delivery and support functions.
• To ensure record management (hard / soft copy & scanned version) and archival as per guidelines. To be responsible as primary custodian of security items & customer records.
• To participate actively in the various initiatives within section / unit / and the Bank as and when required.
• To engage on any other activity, falling within pretext of a Processor.
• Providing periodical reports and management information for effective decision making.Ensuring adherence at all times to external and regulatory guidelines and domestic and international norms as applicable.
• Maintaining the highest level of internal and external customer satisfaction standards