Senior Officer Bancassurance OPS

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 220,000 - 294,000; Full time

Job summary

A major financial institution in Abu Dhabi is looking for a skilled professional to manage Banc assurance operations. The role entails accepting and processing provider documentation, managing customer queries, and maintaining compliance with banking regulations. Candidates should have at least 3 years of banking experience, with strong attention to detail and risk management skills, and a Bachelor's degree in relevant fields. This full-time position does not offer remote work.

Qualifications

• 3 years relevant experience in the Banking sector.
• At least 2 years in similar positions with increasing responsibilities.

Responsibilities

• Accept and process provider documentation.
• Manage Banc assurance operations and services.
• Ensure compliance with risk management protocols.
• Coordinate effectively within the team.

Skills

Attention to detail

Risk management

Customer service

Communication skills

Education

Bachelor Degree in Commerce, Banking, Finance or Economics

Job description

Job Context

SERVICE

• Accepting and processing of all provider documentations pertaining to Banc assurance Ops.
• Suitability checking Checking of all the Banc assurance provider applications for the completion and accuracy as per the risk & compliance checklist.
• Despatching all the provider documents to the provider on a daily basis.
• Setting up of Standing Instructions for debit of the premiums in BA System.
• Reporting of the collected premiums to the Service Providers on a regular basis.
• Processing of Adhoc Debit instructions from customers for failed premiums.
• Securing of funds for the Banca logged in cases if applicable and initiating transfer of the funds to the respective providers.
• Updating any changes in the Standing Instructions as per the customers or providers request.
• Cancellation of the Standing instructions as per the customers RMs or compliance request and intimation of the same to the provider.
• Processing of Staff Free premium as per the policy (campaign time).
• Funds transfer to Nostro A/Cs/CB Accounts and provider accounts via TBO & follow up.
• Processing of reversal of funds due to cancellation and coordinating with the relevant team for processing the same.
• POS manual debits for SI/Adhoc and reconciliation against NI report and transferring of the same to respective insurance providers.
• Processing of Reinstatement Decrement and Top-Up.
• Processing of Not Taken up (NTU) and cancelled from effective date cases and intimating the same to the provider.
• Checking and action on Banca helpdesk emails and forwarding the same the concerned sales/providers/Banca ops/servicing unit and inter depts.
• Banca Helpdesk for query management related to Banca Ops.
• Account Reconciliation of internal insurance providers subscription/suspense account and insurance providers FAB accounts.
• Checking of the Standing Instruction Schedules for premium collection.
• Follow up & coordination with sales Support/Retention Team for any pending documents pertaining to the Banca applications and maintenance documents.
• Generate Call Back Reports.
• To format Call Back Scripts for different products and to obtain approval prior to introducing a new script.
• Call Back Check will involve calling the customer and checking that the customer understands the basic features of the product purchased and also he understands the risks associated with the product.
• Call back for verification of policy document delivery.
• Coordinate with RM to activate the Inactive accounts in case of live policies attached to the account.
• Coordinate with RM for closure of Dormant Account in case if there is no live policy attached to the account.
• Proofing for RMU and KRI on monthly basis (Banca)
• Processing General Insurance policy issuance and renewals.
• Processing General Insurance policy cancellations and reversals.
• Policy Endorsement OTC
• Processing Monthly Banca bookings for OTC and SIP.
• Banca commission Reconciliation for SIP and OTC.
• Accounts/ Transactions reconciliation SIP and OTC
• Ensure adequate training is provided to all sales & sales support staff and improve the quality of documentation.
• Any other duties designated by the Department Supervisor/Manager.
• Prepare scenarios and UAT test cases for all system improvements on BA System.
• Provides inputs in the preparation of timely and accurate sub-departmental statements and reports to meet FABs and departmental requirements policies and standards.
• Accepting and processing servicing requests of all provider documentations pertaining to Banc assurance Ops.
• Banca servicing request post policy issuance such as Policy surrender Reinstatement Request Premium Reversals (due to lapsed policies excess payments etc. where the SOI is still active for the plan) Switch and Redirection of Funds Beneficiary Updates
• Processing death claims and any other claims request by customer (ex: terminal illness/critical illness etc)
• Servicing customer query with regards to his policy enquires/policy transfer out/policy transfer in
• Updating any changes in the Standing Instructions as per the customers or providers request
• Processing customer request with regards to missed premium payment (manual debits)
• Processing customer request for issuance of Duplicate policy documents in case of lost of original provider policy documents.
• Processing customer request in regards of partial withdrawal/full surrender /profit booking etc...

RISK

• Ensure escalation of any identified risk and suggest and implement mitigating actions and controls to safeguard the Bank.
• Ensure timely and effective communication is maintained with internal customers taking utmost care in protecting the reputation of the bank.
• Identify risk and nature of issues and inquiries arising repeatedly. Ensure to escalate these identified risks to the Supervisor / Line Manager / Department Head within the Unit and be a part of the team designing the mitigating factors

PEOPLE

• Review periodically the staff job functions and ensure that all staff within the unit is fully aware of all the process which would facilitate job rotation.
• Maintain professionalism and effective communication with colleagues within the Unit and all other Departments
• Adhere to your individual duties and responsibilities and support the team to deliver service excellence
• Ensure all staff are able to deliver the tasks assigned including on the job technical & soft skill training and development

BUSINESS EFFICIENCY

• Manage the work flows efficiently with the resources available without compromising on the risk and services. Provide improvement suggestions to enhance the quality and efficiency in our work resulting in best customer service.
• Maintain highly efficient turnaround time.

Qualifications :

• Bachelor Degree Preferable in Commerce Banking Finance or Economic.
• 3 years relevant experience in the Banking sector with at least 2 years in similar positions of progressively increasing managerial responsibilities in the Unit function.

Remote Work :

No

Employment Type :

Full-time