Senior Key Account Manager - 3PL Partners

Talabat; Dubai; On-site; AED 223,200 - 357,120; Full time

Job summary

Talabat is seeking a Senior Key Account Manager - 3PL Partners in Dubai. The role focuses on managing high-value third-party logistics relationships, utilizing performance data to enhance delivery outcomes, and ensuring alignment with Talabat's business goals.

With a focus on strategic partnerships, the ideal candidate will manage operational KPIs and support partners in achieving their performance targets, ensuring a cooperative relationship that influences success and reliability in service delivery.

Qualifications

• 4 years of experience managing key business relationships or account portfolios.
• Experience with 3PL partners, logistics providers, or marketplace businesses.
• Strong ability to manage complex external relationships.

Responsibilities

• Manage and grow strategic relationships with high-value 3PL partners.
• Track partner performance across operational KPIs and delivery metrics.
• Support 3PL partners in scaling capabilities and improving rider supply.

Skills

Strategic account management

3PL partner management

Logistics partnerships

B2B relationship management

Delivery operations

Stakeholder management

Data analysis

Education

Bachelor's degree in Business, Logistics, Supply Chain, Operations, or related field

Job description

Job Snapshot

Role: Senior Key Account Manager - 3PL Partners

Location: Dubai, United Arab Emirates

Industry: Logistics and Supply Chain

Function: Account Management-Non-Commissioned

Experience: 4 years in key business relationship management, B2B partnerships, or partner performance roles

Job Type: Full-time

Job Details

Country: United Arab Emirates

City: Dubai

Industry: Logistics and Supply Chain

Function: Account Management-Non-Commissioned

Salary: 20000-32000

Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

Gender: Any

Candidate Nationality: Any

Job Type: Full-time

Role Context

The Senior Key Account Manager - 3PL Partners will own high-value third-party logistics relationships and act as the main link between Talabat, external 3PL partners, operations teams, finance, legal, data, and account management stakeholders. The role goes beyond routine coordination by using performance data, commercial insight, partner feedback, and market intelligence to improve delivery outcomes, support recruitment targets, strengthen compliance, and keep partner strategies aligned with Talabat's business goals in Dubai.

Key Responsibilities

• Manage and grow strategic relationships with high-value 3PL partners, acting as a trusted advisor and primary contact for key partner matters.
• Build structured engagement plans that align 3PL partner activity with Talabat's delivery goals, service standards, and commercial priorities.
• Track partner performance across operational KPIs, delivery metrics, compliance indicators, recruitment targets, and service quality measures.
• Analyze performance data to identify trends, risks, gaps, and improvement opportunities across the 3PL partner portfolio.
• Develop corrective action plans with internal teams and external partners when performance, compliance, or operational standards fall below expectations.
• Support 3PL partners in scaling capabilities, improving rider supply, resolving operational challenges, and meeting agreed performance targets.
• Participate in renewal discussions, fee reviews, commercial negotiations, and partner-facing business conversations.
• Help connect commercial terms with real performance outcomes, operational realities, market conditions, and long-term partnership value.
• Work closely with operations, finance, legal, data, and account management teams to execute initiatives and remove roadblocks quickly.
• Escalate recurring issues, partner concerns, compliance risks, and operational bottlenecks with clear recommendations and practical next steps.
• Monitor market dynamics related to rider availability, regulatory updates, 3PL sentiment, delivery trends, and competitor activity.
• Use partner intelligence and frontline insights to shape account strategies, leadership updates, and internal decision-making.
• Represent 3PL partner needs within Talabat while balancing compliance, efficiency, customer experience, and operational discipline.
• Prepare performance reviews, business updates, partner reports, and action plans for internal stakeholders and external partners.
• Maintain accurate records of partner discussions, commercial updates, performance actions, renewal timelines, and agreed commitments.

Ideal Profile

• 4 years of experience managing key business relationships, account portfolios, B2B partnerships, 3PL partners, logistics providers, or platform-based partner networks.
• Bachelor's degree in Business, Logistics, Supply Chain, Operations, or a related field is preferred.
• Experience with gig economy platforms, delivery operations, courier networks, logistics partners, or marketplace businesses is a strong advantage.
• Strong ability to manage complex external relationships and influence internal stakeholders across different business functions.
• Proven track record of improving operational performance, compliance outcomes, partner satisfaction, or commercial results.
• Confident in commercial discussions, renewal conversations, fee reviews, and partner-facing negotiations.
• Strong communication skills with the ability to present insights, explain performance trends, and handle sensitive partner conversations.
• Good business acumen with the ability to understand how operational decisions affect cost, service quality, growth, and partner value.
• Comfortable working with data, dashboards, KPI reports, partner scorecards, and performance improvement plans.
• Able to anticipate challenges, manage ambiguity, and connect day-to-day execution with long-term strategic goals.
• Strong ownership mindset with reliable follow-through, structured problem-solving, and attention to operational detail.
• Able to work cross-functionally with operations, finance, legal, data, commercial, and partner management teams.

Skills Set

• Strategic account management
• 3PL partner management
• Logistics partnerships
• B2B relationship management
• Partner performance management
• Delivery operations
• Rider supply coordination
• KPI tracking
• Partner compliance
• Commercial negotiations
• Contract renewals
• Fee review support
• Corrective action planning
• Stakeholder management
• Cross-functional execution
• Operations coordination
• Finance coordination
• Legal coordination
• Data analysis
• Performance dashboards
• Partner reporting
• Market intelligence
• Regulatory awareness
• Business planning
• Issue escalation
• Partner satisfaction
• Delivery metrics
• Account strategy

Why Join Us

This role offers a strong opportunity to work at the center of Dubai's fast-growing delivery, logistics, and platform economy. Talabat gives the Senior Key Account Manager - 3PL Partners exposure to strategic logistics partnerships, high-impact operational decisions, commercial planning, partner performance improvement, and regional delivery innovation. The position is ideal for a relationship-driven professional who wants to influence partner success, improve delivery reliability, and contribute to a business that serves customers, riders, partners, and communities every day.

About the Company

Talabat is a leading local technology and delivery platform operating across the MENA region. As part of Delivery Hero Group, Talabat combines regional market knowledge with global delivery expertise to support food delivery, grocery services, q-commerce, cloud kitchens, and logistics innovation. In Dubai, Talabat continues to grow through strong partner networks, reliable operations, digital commerce, and customer-focused delivery solutions.