Key Account Manager - Restaurant Growth

Talabat; Dubai; On-site; AED 200,880 - 290,160; Full time

Benefits offered by this job

Development support

Inclusive teams

Wellness-focused benefits

Sponsored healthcare

Gym membership support

Company events

Job summary

Talabat is seeking a Key Account Manager – Restaurant Growth in Dubai to enhance key restaurant partnerships and uplift platform performance. You will be responsible for creating account strategies that align revenue growth with partner goals, while managing a portfolio of high-value accounts.

We require 4–6 years of experience in strategic partnerships or account management, alongside strong skills in communication and project management. Join us to thrive in the fast-moving online food delivery market and contribute to the advancement of our collaborative workplace culture.

Qualifications

• 4-6 years of experience in account management, strategic partnerships, or commercial roles.
• Strong record of managing strategic projects, delivering measurable account results.
• Good understanding of sales data, customer insights, dashboards, and KPIs.

Responsibilities

• Create and execute tailored account strategies for key restaurant partners.
• Manage a portfolio of high-value restaurant accounts and identify opportunities.
• Lead account-focused projects with marketing, product, operations, finance, etc.

Skills

Key account management

Restaurant partner management

Strategic account planning

Commercial negotiations

Contract renewals

Revenue growth

Sales performance analysis

CRM management

Salesforce

Microsoft Excel

Stakeholder management

Cross-functional project management

E-commerce partnerships

Customer insights

Education

Bachelor's degree in Business, Sales, Strategy, Marketing or a related field

Tools

Salesforce

Microsoft Excel

Job description

Key Account Manager – Restaurant Growth

Location: Dubai, United Arab Emirates

Industry: Food and Beverages

Function: Account Management – Non‑Commissioned

Experience: 4–6 years in account management, strategic partnerships, or commercial roles

Job Type: Full‑time

Salary: 18,000 – 26,000 AED (Estimated range, please confirm final offer with the employer)

Gender: Any

Candidate Nationality: Any

Overview

As a Key Account Manager – Restaurant Growth at Talabat, you will strengthen key restaurant partnerships, improve platform performance, and support revenue growth in Dubai’s fast‑moving online food delivery market.

Key Responsibilities

• Create and execute tailored account strategies for key restaurant partners, aligning revenue growth, customer demand, and partner goals.
• Manage a portfolio of high‑value restaurant accounts and identify clear opportunities to improve order volume, conversion, visibility, and platform engagement.
• Study sales data, customer behavior, operational performance, market trends, and competitor activity to guide account decisions.
• Build useful KPIs, dashboards, and reporting views that show account health, commercial progress, campaign performance, and project outcomes.
• Lead account‑focused projects with marketing, product, operations, finance, and other internal teams to improve partner experience and business results.
• Maintain strong relationships with restaurant owners, brand leaders, commercial contacts, and operational stakeholders.
• Prepare business reviews, performance updates, and action plans for internal leadership and external partners.
• Handle contract renewals, commercial negotiations, pricing discussions, and partnership terms with a balanced focus on revenue and long‑term value.
• Track competitor moves, food‑delivery trends, restaurant category performance, and customer preferences to adjust partner strategies.
• Coordinate promotional campaigns, platform improvements, menu visibility actions, and new initiatives that support restaurant partner growth.
• Resolve partner issues by working with internal teams and ensuring timely follow‑up on operational, commercial, or performance concerns.
• Keep CRM records, account notes, renewal updates, commercial information, and pipeline details accurate and current.

Ideal Profile

• Bachelor's degree in Business, Sales, Strategy, Marketing, or a related field.
• 4–6 years of experience in account, key account management, strategic partnerships, commercial sales, or business development.
• Strong record of managing strategic projects, aligning different teams, and delivering measurable account or revenue results.
• Good understanding of sales data, customer insights, dashboards, KPIs, business reports, and performance metrics.
• Experience in e‑commerce, food delivery, restaurant partnerships, technology platforms, or digital marketplaces is highly valuable.
• Strong communication, negotiation, presentation, and relationship‑building skills.
• Able to work confidently with restaurant stakeholders, internal leadership, and cross‑functional business teams.
• Self‑driven personality with solid project‑management ability, follow‑through, organization, and attention to detail.
• Comfortable using CRM tools such as Salesforce, along with Excel and business dashboards.
• Operates in a fast‑paced commercial environment where priorities, partner needs, and market conditions can change quickly.

Skills Set

• Key account management
• Restaurant partner management
• Strategic account planning
• Commercial negotiations
• Contract renewals
• Revenue growth
• Partner success
• Food delivery operations
• Online ordering platforms
• Sales performance analysis
• KPI dashboards
• CRM management
• Salesforce
• Microsoft Excel
• Market research
• Competitor analysis
• Stakeholder management
• Cross‑functional project management
• Business reviews
• Campaign coordination
• Customer insights
• Account health tracking
• E‑commerce partnerships
• Restaurant growth strategy

Why Join Us

Talabat offers exposure to major restaurant partnerships, platform‑led commercial strategy, data‑based decision making, and cross‑functional project work, within a collaborative workplace culture. You will have access to development support, inclusive teams, wellness‑focused benefits, sponsored healthcare, gym membership support, company events, fresh workplace perks, and the chance to contribute to a platform used by customers and restaurant partners every day.

About the Company

Talabat is a regional online food ordering and delivery platform that connects customers with restaurants, groceries, and everyday delivery services. Part of Delivery Hero Group, Talabat uses technology, logistics, and strong local partnerships to make ordering fast, simple, and convenient. In Dubai, the company continues to support restaurant growth, customer convenience, and digital food‑delivery innovation across the UAE.