Account Manager - Restaurant Partners

Talabat; Dubai; On-site; AED 156,240 - 245,520; Full time

Benefits offered by this job

Healthcare coverage

Gym membership

Wellness facilities

City Walk Dubai office

Job summary

Talabat, a leading regional delivery platform, is seeking an Account Manager for Restaurant Partners in Dubai. You will manage a portfolio of restaurant and vendor accounts, build lasting relationships with owners and operators, and serve as the primary contact for commercial, operational, and platform needs.

Fluency in Arabic is mandatory, and strong English communication is required. This role collaborates with Marketing, Logistics, Operations, Onboarding, and Support to drive order growth,

Qualifications

• Bachelor's degree in Business Administration, Marketing, Sales, or related discipline.
• Minimum 3 years of experience in account management, sales, partner success, or business development.
• Previous experience in food technology, restaurants, FMCG, e-commerce, marketplaces, or digital platforms is advantageous.
• Fluency in Arabic is mandatory.
• Strong English communication skills are required.

Responsibilities

• Manage a portfolio of existing restaurant and vendor partner accounts.
• Build strong, long-term relationships with partner owners, managers, and operational contacts.
• Serve as the main point of contact for commercial, operational, and platform-related requirements.
• Maintain high levels of partner satisfaction through proactive communication and responsive support.
• Identify account risks and take early action to improve partner engagement and retention.
• Act as a trusted advisor by sharing relevant commercial and operational insights.
• Analyse sales, order volume, conversion, engagement, availability, and delivery performance data.
• Review menu performance, product mix, pricing, promotions, and customer demand patterns.
• Identify areas where partners can improve revenue, operational efficiency, and customer experience.
• Translate performance data into clear and actionable recommendations.
• Conduct regular business reviews with assigned partners.
• Present account results, challenges, opportunities, and agreed growth plans.
• Identify opportunities to increase sales across the assigned portfolio.

Skills

Account management

Restaurant partnerships

Vendor management

Partner success

Portfolio management

Relationship management

Sales growth

Commercial negotiations

Contract renewals

Business reviews

Performance analysis

Revenue optimization

Menu optimization

Pricing analysis

Promotional campaigns

Cross-selling

Upselling

Customer engagement

Conversion improvement

Service-level agreements

Partner retention

Delivery performance

Data dashboards

Microsoft Excel

Google Sheets

Stakeholder management

Cross-functional collaboration

Arabic communication

E-commerce

Food technology

Education

Bachelor's degree in Business Administration, Marketing, Sales, or a related discipline

Tools

Microsoft Excel

Google Sheets

Job description

Job Snapshot

• Role: Account Manager - Restaurant Partners
• Location: Dubai, United Arab Emirates
• Industry: Internet
• Function: Account Management - Non-Commissioned
• Experience: Minimum 3 years in account management, sales, or partner success
• Job Type: Full-time

Job Details

• Country: United Arab Emirates
• City: Dubai
• Salary: 14000-22000 monthly (Market estimated)
• Gender: Any
• Candidate Nationality: Any
• Preferred Location: Any

Role Context

The Account Manager will serve as the primary commercial contact for assigned restaurant and vendor partners. The position will build trusted relationships, conduct regular performance reviews, resolve operational concerns, and provide practical recommendations covering menus, pricing, promotions, customer engagement, and delivery performance. Working closely with Marketing, Logistics, Operations, Onboarding, and other internal teams, the Account Manager will help partners increase order volume, improve conversion, maintain service standards, and achieve sustainable growth. Fluency in Arabic is mandatory for this role.

Key Responsibilities

• Manage a portfolio of existing restaurant and vendor partner accounts.
• Build strong, long-term relationships with partner owners, managers, and operational contacts.
• Serve as the main point of contact for commercial, operational, and platform-related requirements.
• Maintain high levels of partner satisfaction through proactive communication and responsive support.
• Identify account risks and take early action to improve partner engagement and retention.
• Act as a trusted advisor by sharing relevant commercial and operational insights.
• Analyse sales, order volume, conversion, engagement, availability, and delivery performance data.
• Review menu performance, product mix, pricing, promotions, and customer demand patterns.
• Identify areas where partners can improve revenue, operational efficiency, and customer experience.
• Translate performance data into clear and actionable recommendations.
• Conduct regular business reviews with assigned partners.
• Present account results, challenges, opportunities, and agreed growth plans.
• Identify opportunities to increase sales across the assigned portfolio.
• Recommend relevant talabat services, advertising products, and promotional opportunities.
• Develop cross-promotion and campaign ideas that support partner growth.
• Coordinate marketing campaigns, discounts, and promotional offers.
• Help partners improve menu structure, product descriptions, images, pricing, and category placement.
• Recommend improvements to delivery times, operating hours, availability, and order acceptance.
• Support partners in strengthening customer engagement and conversion performance.
• Collaborate with Marketing, Logistics, Operations, and support teams to address partner requirements.
• Coordinate partner onboarding and ensure required information and content are completed accurately.
• Support smooth campaign launches and timely resolution of operational issues.
• Escalate complex partner problems to the appropriate internal teams and track them through completion.
• Negotiate commercial agreements, renewals, and account terms within approved guidelines.
• Maintain accurate records of contracts, commercial discussions, and agreed commitments.
• Ensure partners comply with service-level agreements and platform requirements.
• Monitor delivery quality, store availability, menu accuracy, and operational standards.
• Prepare account reports, forecasts, meeting notes, and portfolio performance updates.
• Maintain accurate account data within customer relationship management and reporting systems.
• Manage multiple account priorities independently in a fast-paced environment.
• Protect the long-term commercial interests of both talabat and its partners.

Ideal Profile

• Bachelor 's degree in Business Administration, Marketing, Sales, or a related discipline.
• Minimum 3 years of experience in account management, sales, partner success, or business development.
• Previous experience in food technology, restaurants, FMCG, e-commerce, marketplaces, or digital platforms is advantageous.
• Fluency in Arabic is mandatory.
• Strong English communication skills are required.
• Proven ability to build and maintain productive commercial relationships.
• Strong analytical skills and confidence working with performance data.
• Proficiency in Microsoft Excel or Google Sheets.
• Experience using dashboards and reporting tools to evaluate account performance.
• Ability to convert data into clear commercial recommendations.
• Strong negotiation and interpersonal skills.
• Customer-first mindset with a focus on delivering measurable partner value.
• Ability to manage renewals, commercial discussions, and performance expectations.
• Strong organization and account-planning capability.
• Self-starter who can work independently and take ownership of results.
• Ability to manage several accounts and priorities simultaneously.
• Confident collaborator across marketing, logistics, operations, and support functions.
• Results-oriented approach with consistent follow-through.

Skills Set

• Account management
• Restaurant partnerships
• Vendor management
• Partner success
• Portfolio management
• Relationship management
• Sales growth
• Commercial negotiations
• Contract renewals
• Business reviews
• Performance analysis
• Revenue optimization
• Menu optimization
• Pricing analysis
• Promotional campaigns
• Cross-selling
• Upselling
• Customer engagement
• Conversion improvement
• Service-level agreements
• Partner retention
• Delivery performance
• Data dashboards
• Microsoft Excel
• Google Sheets
• Stakeholder management
• Cross-functional collaboration
• Arabic communication
• E-commerce
• Food technology

Why Join Us

This role offers the opportunity to manage and grow relationships with restaurant and vendor partners across a major regional delivery platform. The successful candidate will directly influence partner revenue, operational quality, customer experience, and long-term account retention. talabat offers professional development and recognition opportunities, sponsored healthcare, gym membership, wellness facilities, workplace refreshments, cultural and sporting activities, and a collaborative international working environment at City Walk in Dubai.

About the Company

talabat is a leading food, grocery, and local delivery platform serving customers and business partners across the Middle East and North Africa. As part of Delivery Hero, talabat combines regional commercial expertise with global technology, logistics, marketing, and marketplace capabilities to help restaurants and retailers reach more customers and grow their digital businesses.