Operations Performance Manager - Commercial Strategy
Talabat
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Job summary
talabat UAE seeks an Operations Performance Manager - Commercial Strategy to own the commercial and performance framework for delivery operations, analyzing cost per order, rider costs, and logistics economics to drive margin improvements.
You will partner with operations, finance, product, and senior leadership to develop business cases, run pilots, and build analytical dashboards using SQL/BigQuery, Looker, and Tableau.
Qualifications
- Minimum 4 years in operations, commercial management, strategy, consulting or related field.
Responsibilities
- Own the commercial performance framework for talabat UAE operations.
- Monitor cost per order, rider costs, staffing efficiency, and other operational cost drivers.
- Track budgets vs. actual performance and explain material variances.
- Identify where margin is gained, reduced, or exposed to risk.
- Protect rider and logistics partner earnings while improving efficiency.
- Present trade-offs between cost, growth, service quality and customer experience.
- Maintain UAE operations KPI framework from forecast to actual.
- Anticipate performance gaps before they affect P&L.
- Design interventions to close gaps and scale successful initiatives.
- Prepare executive reports and management updates.
- Lead optimization initiatives across rider economics, workforce planning, vendor performance, and service coverage.
- Identify processes creating unnecessary costs or delays.
- Quantify improvement opportunities and build evidence-based recommendations.
- Develop business cases for strategic operational projects.
- Design pilots, define success measures, and scale results.
- Analyze complex financial/operational models to understand drivers.
- Challenge assumptions, test model sensitivity, and validate conclusions.
- Build dashboards and reporting tools to accelerate decision-making.
- Translate data into concise conclusions and actions.
- Use SQL and BigQuery to interrogate data; develop BI reports.
Skills
Tools
Job description
Location: Dubai, United Arab Emirates | Industry: Internet | Function: Strategy/Planning | Experience: Minimum 4 years in operations, commercial strategy, consulting, logistics, or marketplace businesses | Job Type: Full-time
Operations Performance Manager - Commercial Strategy in Dubai, United Arab Emirates is a senior opportunity within the Internet industry for an analytical professional who can manage operational commercials, performance indicators, financial models, and optimization projects. The role will support talabat UAE by identifying where margin is gained or lost, improving cost efficiency, and converting complex operational data into clear business decisions.
Country: United Arab Emirates | City: Dubai | Salary: 22,000–32,000 (estimated; confirm final offer with employer)
The Operations Performance Manager will own the commercial and performance framework supporting talabat UAE's delivery operations. This includes cost per order, rider costs, third‑party logistics economics, operational budgets, performance forecasts, efficiency measures, and the key indicators influencing the operations profit and loss statement. The position will work directly with operations, finance, commercial, product, and senior leadership teams. Rather than managing every execution team directly, the manager will influence decisions through strong analysis, commercial judgment, credible recommendations, and trusted stakeholder relationships.
- Own the commercial performance framework for talabat UAE operations.
- Monitor cost per order, rider costs, staffing efficiency, and other operational cost drivers.
- Track operational budgets against actual performance and explain material variances.
- Identify where margin is gained, reduced, or exposed to operational risk.
- Protect sustainable rider and third‑party logistics partner earnings while improving efficiency.
- Present clear trade‑offs between operational cost, business growth, service quality, and customer experience.
- Maintain the UAE operations KPI framework from forecast through actual performance.
- Anticipate performance gaps before they affect the operational profit and loss statement.
- Design and coordinate interventions to close identified performance gaps.
- Prepare executive reports, performance reviews, and decision‑ready management updates.
- Lead optimization initiatives across rider economics, workforce planning, vendor performance, service coverage, and area‑level operations.
- Identify operational processes that create unnecessary cost, delays, or service deterioration.
- Quantify improvement opportunities and build evidence‑based recommendations.
- Develop business cases for strategic operational projects.
- Design pilots, define success measures, assess results, and scale successful initiatives.
- Analyse complex financial and operational models to understand underlying performance drivers.
- Challenge assumptions, test model sensitivity, and validate conclusions before recommendations are presented.
- Build analytical models, dashboards, and reporting tools that accelerate decision‑making.
- Translate detailed data into concise conclusions, priorities, and management actions.
- Use SQL and BigQuery to investigate operational data where appropriate.
- Develop or improve reporting through Looker, Tableau, or similar business intelligence tools.
- Partner with operations, product, commercial, finance, logistics, and technology teams.
- Manage cross‑functional dependencies and maintain accountability for project outcomes.
- Engage confidently with directors, vice presidents, and other senior stakeholders.
- Defend recommendations with evidence while remaining open to constructive challenge.
- Track agreed actions through completion rather than transferring unresolved issues to other teams.
- Prepare for potential future responsibility for one or two direct reports.
- Minimum 4 years of experience in operations, commercial management, business strategy, management consulting, or a related field.
- Experience in a marketplace, logistics, delivery, e‑commerce, or quick‑commerce environment is preferred.
- Strong understanding of how operational and commercial decisions affect business profitability.
- Proven ability to identify the financial and operational levers that influence performance.
- Advanced analytical judgment and confidence working with complex datasets and models.
- Strong financial modelling and profit and loss management capability.
- Ability to interpret budgets, forecasts, cost structures, margins, and performance variances.
- Experience building business cases and evaluating strategic investment decisions.
- Confidence challenging assumptions and validating analytical outputs.
- Strong executive presence when engaging with directors and vice presidents.
- Ability to communicate complex findings through concise reports and presentations.
- Proven experience leading cross‑functional optimization or transformation projects.
- Strong ownership, follow‑through, and accountability for measurable results.
- Ability to influence teams and stakeholders without relying on direct reporting authority.
- Readiness to progress into formal people leadership responsibilities.
- SQL and BigQuery knowledge is advantageous.
- Experience using Looker, Tableau, or similar reporting platforms is preferred.
- Operational performance management
- Commercial strategy
- Profit and loss management
- Cost per order analysis
- Rider economics
- Third‑party logistics
- Budget management
- Forecasting
- Financial modelling
- KPI management
- Variance analysis
- Operational optimization
- Workforce efficiency
- Vendor performance
- Service coverage analysis
- Business case development
- Strategic projects
- Data analysis
- SQL
- BigQuery
- Looker
- Tableau
- Executive reporting
- Stakeholder management
- Cross‑functional leadership
- Marketplace operations
- Logistics operations
- Quick commerce
- Decision support
- Performance dashboards
This role provides direct influence over the commercial performance and operational efficiency of a major delivery platform in the United Arab Emirates. The successful candidate will work on high‑impact decisions affecting rider economics, service performance, customer experience, operational costs, and sustainable business growth. The position offers exposure to senior leadership, complex marketplace operations, strategic projects, advanced analytics, and a potential pathway into people leadership. It is well suited to a commercially minded professional who wants measurable ownership rather than a purely advisory role.
talabat is a leading food, grocery, and local delivery platform serving customers across the Middle East and North Africa. As part of Delivery Hero, talabat combines regional operational expertise with global technology, logistics, and marketplace capabilities to provide fast and convenient delivery experiences.
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