Senior IT Client Engagement & Delivery Manager

NorthBay Solutions; Abu Dhabi; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A technology consulting firm in the UAE is looking for an Associate Client Engagement / Account Manager to manage client relationships and coordinate with internal teams. The ideal candidate will have 7-10 years of experience in client engagement or account management, preferably in the IT services sector. Key responsibilities include requirement gathering, project monitoring, and supporting pre-sales functions. This role offers a competitive salary and a flexible hybrid work model.

Benefits

Competitive salary

Flexible hybrid work model

Collaborative technology-driven environment

Exposure to digital transformation projects

Qualifications

• 7-10 years of experience in client engagement, account management, or project coordination in IT services.
• Solid understanding of software development life cycle (SDLC) and agile delivery processes.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the key liaison for assigned clients, building long-term relationships.
• Lead client discussions to gather, document, and validate requirements.
• Assist in preparing proposals, pitch decks, and responses to RFPs.

Skills

Client engagement

Account management

Requirement gathering

Stakeholder communication

Project coordination

Agile delivery

Jira

Asana

Education

Bachelor's degree in IT, Computer Science, Business, or a related field

Tools

Salesforce

HubSpot

Confluence

Job description

A technology consulting firm in the UAE is looking for an Associate Client Engagement / Account Manager to manage client relationships and coordinate with internal teams. The ideal candidate will have 7-10 years of experience in client engagement or account management, preferably in the IT services sector. Key responsibilities include requirement gathering, project monitoring, and supporting pre-sales functions. This role offers a competitive salary and a flexible hybrid work model.