Senior HR Business Partner - Delivery

Amazon UAE; Dubai; On-site; AED 334,800 - 468,720; Full time

Job summary

Amazon UAE is seeking a Senior HR Business Partner – Delivery in Dubai to support last-mile and sub-same-day operations across the UAE. You will partner with station leaders to implement people plans, strengthen leadership, engage employees, and maintain a productive workforce.

The role requires practical HR guidance, change management, and strong data interpretation while working across multiple sites and leadership levels, contributing to regional HR projects and improvements.

Qualifications

• Bachelor’s degree and 5+ years of leadership or HR experience.
• Strong knowledge of UAE employment legislation and local HR compliance.
• Experience supporting hourly paid employee populations in warehouse, distribution, or similar operations.

Responsibilities

• Build and manage trusted relationships with business leaders across delivery operations.
• Develop workforce plans that support operational demand and long-term objectives.
• Prepare business documents and implementation plans for HR initiatives.
• Advise managers on employee relations, performance, attendance, engagement, and change.
• Coach leaders to strengthen people-management capability across sites.
• Coordinate with shared service centers to resolve employee cases and provide admin support.
• Analyze workforce data and present data-driven recommendations to leadership.

Skills

HR business partnering

Employee relations

Performance management

Leadership coaching

Workforce planning

Education

Bachelor’s degree in human resources, business administration, organizational psychology, or related

Job description

Senior HR Business Partner – Delivery

Location: Dubai, United Arab Emirates

Industry: Package-Freight Delivery

Function: Human Resources

Experience: 5 years of relevant leadership or HR experience

Job Type: Full-time

Salary: 30,000–42,000 AED

Gender: Any • Nationality: Any

Job Overview

The Senior HR Business Partner – Delivery in Dubai supports Amazon’s last-mile and sub-same-day delivery operations across the UAE. The role partners closely with delivery station leaders and operational teams to implement the people plan, strengthen leadership capability, improve employee engagement, and support a productive workforce.

The position requires a commercially aware HR professional who can provide practical advice, manage organizational change, interpret workforce data, and resolve complex employee matters. The Senior HR Business Partner will work across multiple sites and leadership levels while contributing to regional HR projects and operational improvements.

Key Responsibilities

• Build and manage trusted relationships with business leaders across multiple delivery operations and employee groups.
• Develop workforce plans that support operational demand, organizational priorities, employee capability, and long-term business objectives.
• Prepare detailed proposals, business documents, and implementation plans that explain recommended HR initiatives, supporting data, execution mechanisms, and timelines.
• Advise managers on employee relations, performance management, attendance, conduct, engagement, retention, and organizational change.
• Coach operational leaders to strengthen people‑management capability and improve leadership consistency across delivery sites.
• Ensure HR policies and procedures are understood, applied consistently, and aligned with local employment requirements.
• Train managers and HR colleagues on policies, employee processes, workplace standards, and effective people practices.
• Coordinate with shared service centers and specialist HR teams to resolve employee cases and deliver accurate administrative support.
• Maintain a strong focus on workforce engagement, employee experience, retention risks, and performance improvement.
• Support compensation, benefits, talent development, succession planning, and employee growth initiatives where required.
• Analyze workforce data and identify trends related to turnover, absence, engagement, productivity, performance, and employee concerns.
• Present data‑driven recommendations to business leaders and influence decisions that improve workforce stability and operational results.
• Lead or support regional HR projects, process improvements, and change‑management initiatives.
• Partner with HR colleagues in other locations and corporate business units to ensure consistent program delivery and policy alignment.
• Coordinate personnel representative matters and support the management of complex employee relations cases.
• Provide specialist guidance on UAE employment legislation, HR policies, workplace practices, and compliance obligations.
• Maintain accurate HR documentation, case records, workforce reports, project plans, and management updates.
• Balance strategic responsibilities with hands‑on HR support when operational priorities require immediate intervention.

Ideal Profile

• Bachelor’s degree in human resources, business administration, organizational psychology, or a related discipline.
• Strong experience supporting hourly paid employee populations in warehouse, distribution, manufacturing, call center, logistics, or similarly complex operational environments.
• At least 5 years of leadership, HR partnership, or people‑management experience within operations, customer service, retail, distribution, shipping, logistics, healthcare, hospitality, or manufacturing.
• Demonstrated ability to advise senior managers and influence operational decisions through practical HR guidance.
• Solid knowledge of employee relations, performance management, engagement, retention, compensation, benefits, and leadership development.
• Experience managing organizational change and supporting teams through periods of operational growth or restructuring.
• Strong analytical skills with the ability to interpret workforce data and convert findings into clear recommendations.
• Understanding of UAE employment legislation and local HR compliance requirements.
• Experience preparing business proposals, project documents, implementation plans, and executive-level reports.
• Strong coaching, consultation, negotiation, and stakeholder‑management abilities.
• Ability to manage sensitive employee matters with discretion, fairness, and sound professional judgment.
• Comfortable working across several locations, operational teams, and competing business priorities.
• Excellent written and verbal communication skills.
• Ability to work independently while collaborating effectively with regional and corporate HR teams.

Skills Set

• HR business partnering
• Employee relations
• Performance management
• Employee engagement
• Workforce retention
• Leadership coaching
• Organizational change
• Workforce planning
• HR policy compliance
• UAE employment legislation
• Compensation and benefits
• Talent development
• Succession planning
• Operational HR support
• Hourly workforce management
• HR project management
• Process improvement
• Workforce analytics
• Data‑driven decision‑making
• Stakeholder management
• Shared service coordination
• Case management
• Change communication
• Leadership development
• Delivery operations
• Last‑mile logistics
• Distribution operations
• Employee experience
• HR reporting
• Business proposal writing

Why Join Us

This role offers the opportunity to influence people strategy across high‑volume delivery operations that serve customers throughout the UAE. The Senior HR Business Partner will work closely with operational leaders, support a diverse frontline workforce, and contribute to initiatives that directly affect employee experience and service performance. The position provides exposure to large‑scale logistics operations, regional HR projects, workforce analytics, organizational change, and leadership development. It is suited to an experienced HR professional seeking a stable senior role with meaningful business influence and opportunities for continued growth.

About the Company

Amazon Middle East and North Africa FZ‑LLC supports Amazon’s regional e‑commerce, fulfillment, and delivery network. Its last‑mile and sub‑same‑day operations connect fulfillment facilities with customers through technology‑enabled delivery systems, operational teams, and independent service partners across the region.