Executive - Delivery Partner Management

Amazon UAE; Dubai; On-site; AED 122,760 - 178,560; Full time

Job summary

Amazon UAE is seeking an Executive - Delivery Partner Management in Dubai to serve as a key link between Amazon and delivery partners. You will monitor performance, ensure network compliance, and help partners resolve issues affecting delivery quality and customer experience.

The role requires logistics knowledge, strong analytical ability, and experience with stakeholder coordination. The successful candidate will report on performance metrics and support continuous improvement across partner

Qualifications

• Fluent English, both written and spoken.
• Bachelor’s degree or higher in a relevant field.
• Experience in logistics, transportation, partner management or business analysis is advantageous.

Responsibilities

• Manage day-to-day relationships with assigned Amazon Delivery Service Partners.
• Act as a bridge between delivery partners and Amazon operations teams.
• Develop understanding of transportation operations and last-mile delivery challenges.
• Identify risks and opportunities within partner accounts.
• Recommend improvements for delivery performance, compliance and customer service.
• Track program performance and investigate unusual results or recurring issues.
• Own the network compliance score for partner accounts.
• Coordinate with cross-functional teams to resolve partner issues.

Skills

Delivery Partner Management

Logistics operations

Data analysis

Stakeholder coordination

Performance metrics

Root-cause analysis

Microsoft Office

Education

Bachelor's degree in logistics, supply chain, transportation, business administration, engineering, or related

Tools

Microsoft Office

Job description

Executive - Delivery Partner Management

Role: Executive - Delivery Partner Management

Location: Dubai, United Arab Emirates

Industry: Package-Freight Delivery

Function: Logistics

Experience: Relevant experience in logistics, transportation operations, partner management, or business analysis

Job Type: Full-time

Job Details:

Country: United Arab Emirates
City: Dubai
Salary: 11000-16000 (estimated based on similar jobs in the city; confirm the final offer with the employer)
Gender: Any
Candidate Nationality: Any

Overview

Executive - Delivery Partner Management in Dubai, United Arab Emirates is a Package-Freight Delivery opportunity supporting Amazon's Delivery Service Partner network. The role will serve as a key link between Amazon and assigned delivery partners, monitor operational performance, maintain network compliance, and help partner businesses resolve issues that affect delivery quality and customer experience. The successful candidate will combine logistics knowledge, analytical ability, stakeholder coordination, and practical problem‑solving. This position requires confidence working with operational data, developing performance reports, understanding partner business challenges, and recommending improvements that support reliable last‑mile delivery.

Context

The Executive - Delivery Partner Management will support Amazon's relationships with Delivery Service Partners throughout their operational lifecycle. The role will monitor assigned accounts, identify performance or compliance risks, and coordinate with internal teams to resolve issues affecting partner operations. As a trusted operational contact, the executive will help Delivery Service Partners understand performance expectations, strengthen business planning, and overcome barriers. Accurate reporting, proactive communication, and timely follow‑up will be essential to maintaining network standards and supporting partner success.

Key Responsibilities

• Manage day-to-day relationships with assigned Amazon Delivery Service Partners.
• Act as a communication bridge between delivery partners and Amazon operations teams.
• Develop a clear understanding of transportation operations, partner business models, and last-mile delivery challenges.
• Identify operational strengths, weaknesses, risks, and opportunities within assigned partner accounts.
• Recommend practical improvements that strengthen delivery performance, compliance, and customer service.
• Monitor overall program performance and investigate unusual results or recurring operational issues.
• Own the network compliance score for assigned Delivery Service Partner accounts.
• Track compliance indicators and follow up on missed standards, incomplete actions, or unresolved risks.
• Coordinate with operations, finance, compliance, safety, program, and support teams to resolve partner issues.
• Map business requirements and document operational processes, workflows, dependencies, and control points.
• Analyze existing workflows and identify opportunities to simplify or improve execution.
• Develop proposed solutions and prepare clear functional specifications when process or system changes are required.
• Build and maintain performance metrics for delivery partners and assigned programs.
• Prepare executive updates covering operational results, partner risks, compliance status, and improvement actions.
• Support forecasting and budgeting activities using accurate operational and financial data.
• Analyze performance information to identify emerging trends and potential business opportunities.
• Review data from multiple reports, dashboards, and operational systems.
• Conduct detailed investigations to understand the root causes of delivery or partner-performance issues.
• Develop extensive knowledge of logistics and transportation industry practices.
• Apply relevant industry practices when solving partner and operational problems.
• Support Delivery Service Partners with business planning, operational strategy, and performance improvement.
• Help partner owners identify obstacles and make informed business decisions.
• Track agreed actions, accountable owners, deadlines, and completion status.
• Escalate material operational, compliance, or partner risks to the appropriate leadership teams.
• Maintain accurate account records, performance reports, meeting notes, and action trackers.

Ideal Profile

• Bachelor's degree in logistics, supply chain, transportation, business administration, engineering, or a related discipline.
• Fluent written, spoken, and reading ability in English.
• Experience in logistics, transportation, last-mile delivery, partner management, operations, or business analysis is advantageous.
• Strong analytical skills with the ability to interpret operational and commercial information.
• Ability to develop performance metrics, forecasts, budgets, and management reports.
• Strong problem-solving skills with a structured approach to identifying root causes.
• Experience coordinating with multiple internal and external stakeholders.
• Ability to build trusted working relationships with business owners and operational teams.
• Strong organizational skills with the ability to manage several partner accounts and priorities.
• Confidence communicating operational concerns and recommendations to managers and stakeholders.
• Ability to work independently and follow issues through to resolution.
• Familiarity with Microsoft Office products and applications is preferred.
• Strong attention to detail when reviewing compliance, performance, and account data.
• Comfortable working in a fast-paced logistics environment with changing operational priorities.

Skills Set

• Delivery Partner Management
• Delivery Service Partner relations
• Logistics operations
• Last-mile delivery
• Transportation operations
• Partner account management
• Network compliance
• Performance monitoring
• Business analysis
• Process mapping
• Workflow analysis
• Functional specifications
• Operational metrics
• Executive reporting
• Forecasting
• Budgeting
• Data analysis
• Root‑cause analysis
• Stakeholder coordination
• Issue resolution
• Partner performance improvement
• Business planning
• Operational strategy
• Compliance tracking
• Risk identification
• Action tracking
• Microsoft Office
• Customer experience

Why Join Us

This opportunity provides direct exposure to Amazon's Delivery Service Partner network and the operational mechanisms that support last-mile delivery. The executive will influence partner performance, network compliance, delivery reliability, and business decision-making across assigned accounts. The role offers practical development in logistics operations, account management, performance analytics, business planning, and stakeholder coordination. It is well suited to a proactive professional seeking meaningful responsibility and long-term growth within Amazon's expanding delivery network.

About the Company

Amazon is a global technology, e-commerce, and logistics company operating fulfillment centers, transportation networks, and last-mile delivery services worldwide. Amazon works with independent Delivery Service Partners to provide dependable customer deliveries while supporting partner businesses with operational guidance, performance insights, and scalable logistics systems.