HR Business Partner - Fulfillment

Amazon UAE; Dubai; On-site; AED 268,000 - 379,000; Full time

Job summary

Amazon UAE is seeking an HR Business Partner - Fulfillment in Dubai to align HR initiatives with fast-paced fulfillment center operations and a large contractual workforce. The on-site partner will deliver generalist HR guidance, improve employee experience, strengthen leadership capability, and support safe, inclusive, high‑performing teams.

You will handle employee relations, HR analytics, policy application, recruitment support, process improvements, and coaching across multiple shifts.

Qualifications

• Bachelor's degree in HR, business administration, or a related field.
• 5+ years HR experience in international, fast-paced environments.
• Experience supporting contingent or contractual workforces.
• Experience supporting large organizations (250+ employees) is preferred.

Responsibilities

• Provide HR generalist support to fulfillment center leaders and a large operational workforce.
• Partner with site leadership to deliver HR initiatives that improve workforce performance and employee experience.
• Investigate root causes of workforce issues and recommend practical long-term solutions.
• Ensure policy intent, fairness, and compliance in HR decisions across shifts and teams.
• Drive HR analytics and workforce metrics to identify trends and improvements.
• Lead or participate in recruitment, onboarding, and workforce planning activities when required.

Skills

HR business partnering

Employee relations

Labor relations

Contractual workforce support

HR analytics

People management

Stakeholder management

Policy implementation

Education

Bachelor's degree in HR

Tools

HRIS

Microsoft Office

Job description

HR Business Partner - Fulfillment Job Snapshot
Role: HR Business Partner - Fulfillment
Location: Dubai, United Arab Emirates
Industry: Warehousing
Function: Human Resources
Experience: 5 years of HR experience in an international, fast-paced environment
Job Type: Full-time

HR Business Partner - Fulfillment in Dubai, United Arab Emirates is a Warehousing opportunity supporting Amazon fulfillment center operations and a large employee population that primarily includes contractual workers. The role will provide generalist HR guidance, improve employee experience, strengthen leadership capability, and deliver people initiatives that support safe, inclusive, and high-performing operations. The HR Business Partner will combine hands‑on site support with strategic problem‑solving. Responsibilities include employee relations, workforce engagement, HR analytics, policy application, technology adoption, recruitment support, process improvement, and coaching operational leaders across multiple shifts.

Job Details

Country: United Arab Emirates
City: Dubai
Industry: Warehousing
Function: Human Resources
Salary: 24000-34000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Role Context

The HR Business Partner - Fulfillment will support Amazon site leaders and employees within a busy UAE fulfillment center. The position will help translate business priorities into effective people practices while ensuring policies are applied fairly, employee concerns are addressed promptly, and workforce decisions support operational performance. A major focus of the role is improving the experience of contractual employees working across different shifts. The HR Business Partner will maintain a visible presence on the operational floor, monitor workforce indicators, identify recurring issues, and develop scalable solutions that improve engagement, retention, compliance, and productivity.

Key Responsibilities

• Provide HR generalist support to fulfillment center leaders and a large operational workforce.
• Partner with site leadership to deliver HR initiatives that improve workforce performance, employee experience, and operational effectiveness.
• Identify recurring workforce issues, investigate root causes, and recommend practical long-term solutions.
• Make sound HR decisions that reflect policy intent, employee fairness, operational requirements, and legal compliance.
• Establish mechanisms that support consistent policy application across teams, shifts, and employee groups.
• Monitor changes in employment regulations and support the implementation of compliant workplace practices.
• Use workforce data to identify trends in engagement, attendance, grievances, performance, retention, and employee experience.
• Develop proactive interventions based on HR metrics, employee feedback, and operational risk indicators.
• Translate analytical findings into measurable initiatives that support employees and business outcomes.
• Execute employee engagement campaigns, recognition activities, listening programs, and workplace-improvement initiatives.
• Maintain regular floor presence to understand workforce concerns and identify early signs of dissatisfaction or disengagement.
• Gather feedback through employee listening channels and work with leaders to address recurring themes.
• Manage employee grievances, workplace concerns, and complex employee relations cases with confidentiality and sound judgment.
• Coach operational leaders on performance feedback, employee development, conduct matters, and people‑management practices.
• Support equitable selection, development, promotion, and advancement decisions.
• Champion inclusive workplace practices that enable employees from different backgrounds to contribute and grow.
• Mentor entry‑level HR team members and support their professional development.
• Participate in recruitment, candidate selection, onboarding, and workforce‑planning activities when required.
• Support hiring managers in making consistent and evidence‑based recruitment decisions.
• Drive the adoption of HR information systems, artificial intelligence tools, self‑service platforms, and digital employee services.
• Help employees and managers use HR technology effectively while maintaining personal support during sensitive situations.
• Identify inefficient HR processes and design simpler, scalable mechanisms for a predominantly contractual workforce.
• Lead or contribute to cross‑functional projects involving operations, recruitment, technology, compliance, and HR specialist teams.
• Prepare clear HR documentation, project proposals, case summaries, analytical reports, and leadership presentations.
• Balance time, quality, cost, employee needs, and operational impact when making recommendations.
• Escalate significant employee, compliance, or operational risks to the appropriate leadership teams.

Ideal Profile

• Bachelor 's degree in human resources, business administration, organizational psychology, or a related field is preferred.
• At least 5 years of HR experience within an international, fast‑paced, and customer‑focused organization.
• Demonstrated experience supporting contingent, contractual, temporary, or hourly paid employee populations.
• Experience providing HR support to organizations with 250 to 500 or more employees is preferred.
• Practical knowledge of employee relations, labor relations, performance management, and employment practices.
• Experience using Microsoft Office applications and HR Information Systems.
• Strong analytical capability with experience interpreting HR metrics and workforce trends.
• Ability to manage complex employee issues and make balanced decisions in ambiguous situations.
• Experience coaching managers and influencing leaders at different levels of an organization.
• Previous responsibility for managing, mentoring, or developing employees is advantageous.
• Experience supporting recruitment, candidate assessment, onboarding, and employee career development.
• Background in logistics, supply chain, warehousing, manufacturing, transportation, engineering, or another operational environment is preferred.
• Experience leading cross‑functional teams and building productive partnerships across business functions.
• Strong written communication skills with the ability to produce clear documentation and senior‑level presentations.
• Comfortable working onsite within an active fulfillment center and supporting employees across multiple shifts.
• High level of integrity, confidentiality, organization, and attention to detail.

Skills Set

• HR business partnering
• Employee relations
• Labor relations
• Contractual workforce support
• Contingent workforce management
• Fulfillment center operations
• HR analytics
• Workforce metrics
• Employee engagement
• Employee recognition
• Performance management
• Leadership coaching
• Grievance management
• Policy implementation
• Employment compliance
• Workforce planning
• Talent development
• Recruitment support
• Candidate selection
• Employee onboarding
• Mentoring and coaching
• Inclusive workplace practices
• HR process improvement
• Root-cause analysis
• HR Information Systems
• Microsoft Office
• HR technology adoption
• Artificial intelligence tools
• Employee self-service platforms
• Cross-functional project leadership
• Stakeholder management
• Operational HR
• Leadership presentations
• Business documentation

Why Join Us

This role offers the opportunity to influence the employee experience within a large and complex Amazon fulfillment operation. The HR Business Partner will work directly with site leaders and frontline employees, helping shape workplace practices that affect engagement, performance, development, and operational success. The position provides valuable exposure to workforce analytics, employee relations, HR technology, contractual workforce management, and high-volume logistics operations. It is well suited to an experienced HR professional seeking meaningful responsibility, strong business visibility, and continued career development within a global organization.

About the Company

Amazon is a global technology, e-commerce, logistics, and digital-services company operating fulfillment centers, transportation networks, delivery stations, and online marketplaces worldwide. Its People eXperience and Technology teams support employees and business leaders by developing inclusive workplace practices, scalable HR systems, and people programs that strengthen both employee experience and operational performance.