Senior Change Manager - Delivery Network

Amazon UAE; Dubai; On-site; AED 312,000 - 469,000; Full time

Job summary

Amazon UAE in Dubai seeks an experienced Senior Change Manager to drive large-scale changes across the delivery network. You will coordinate programs affecting Delivery Service Partners, Delivery Associates, and operations, shaping projects from request through implementation and post-launch evaluation.

The role requires data-led decision-making, stakeholder input synthesis, and the ability to protect operational stability while enabling innovation across AMET regions.  

Qualifications

• Bachelor's degree required.
• At least 5 years of program or project management experience.
• Experience owning program strategy and end-to-end delivery.
• Experience using data and performance metrics to guide improvements.
• Ability to communicate program outcomes to senior leadership.
• Strong understanding of operational processes, workflows and dependencies.
• At least 3 years of process-improvement experience preferred.
• Master's degree or MBA is advantageous.

Responsibilities

• Manage change activity from project intake through deployment and post-implementation review.
• Assess complex business problems, operational dependencies and competing priorities.
• Develop working-backwards plans that clarify outcomes, milestones and responsibilities.
• Ensure operational, customer, legal, compliance and program-support requirements are considered.
• Use data and metrics to recommend priorities and drive measurable improvements.
• Consolidate input from large stakeholder groups into clear decisions and practical actions.
• Advise Project Owners on operational readiness, change impact and adoption requirements.
• Identify risks before they develop into delivery roadblocks.
• Create robust mitigation strategies with Project Owners and operational change managers.
• Recommend delaying or stopping deployments when risks cannot be controlled adequately.
• Provide operational guidance to teams, managers and field personnel.
• Coordinate with legal, finance, pricing and other teams across the AMET region.
• Facilitate programs contributing to director- and vice-president-level objectives.
• Resolve contentious issues by encouraging constructive discussion and building consensus.
• Communicate tailored recommendations to senior leaders, business partners and operational teams.
• Protect the experience of Delivery Service Partners and Delivery Associates during transformation.

Skills

Organizational change management

Program strategy

End-to-end program delivery

Stakeholder orchestration

Data and metrics analysis

Executive communication

Delivery network operations

DSP and DA experience management

Cross-functional project governance

Risk identification and mitigation

Education

Bachelor's degree

Master's degree or MBA

Job description

Senior Change Manager - Delivery Network Job Snapshot

Role: Senior Change Manager - Delivery Network

Location: Dubai, United Arab Emirates

Industry: Package-Freight Delivery

Function: Program Management

Experience: Minimum 5 years in program or project management

Job Type: Full-time

Position Overview: The Senior Change Manager - Delivery Network role in Dubai, United Arab Emirates, is a strategic transformation opportunity within the Package-Freight Delivery industry. Amazon is hiring an experienced change professional to coordinate complex programs affecting Delivery Service Partners, Delivery Associates and operations across its expanding delivery network. Working as an individual contributor, the Senior Change Manager will shape projects from initial request through implementation and post‑launch evaluation.

The role requires sound judgment, data‑led decision-making and the ability to turn diverse stakeholder input into practical plans that protect operational stability while enabling innovation.

Job Details

Country: United Arab Emirates

City: Dubai

Industry: Package-Freight Delivery

Function: Program Management

Salary: AED 28000-42000 per month Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer.

Gender: Any

Candidate Nationality: Any

Job Type: Full-time

Company: Q-Express Documents Transport

Job ID: A3112609

Role Context

The position supports transformation across Amazon Logistics, Amazon XL, Same Day and Sub Same Day operations, with future involvement in Amazon Now and Amazon Rush. Its purpose is to ensure that network‑wide changes are introduced in a controlled, sustainable and operationally effective manner.

The Senior Change Manager will represent the experience of Delivery Service Partners and Delivery Associates throughout project development. By identifying roadblocks early, coordinating mitigation plans and challenging projects that are not ready for deployment, the role reduces disruption and improves long‑term program adoption.

Key Responsibilities

• Manage change activity from project intake through deployment and post‑implementation review.
• Assess complex business problems, operational dependencies and competing priorities.
• Develop working‑backwards plans that clarify outcomes, milestones and responsibilities.
• Ensure operational, customer, legal, compliance and program‑support requirements are considered.
• Use data and metrics to recommend priorities and drive measurable improvements.
• Consolidate input from large stakeholder groups into clear decisions and practical actions.
• Advise Project Owners on operational readiness, change impact and adoption requirements.
• Identify risks before they develop into delivery roadblocks.
• Create robust mitigation strategies with Project Owners and operational change managers.
• Recommend delaying or stopping deployments when risks cannot be controlled adequately.
• Provide operational guidance to teams, managers and field personnel.
• Coordinate with legal, finance, pricing and other teams across the AMET region.
• Facilitate programs contributing to director‑ and vice‑president‑level objectives.
• Resolve contentious issues by encouraging constructive discussion and building consensus.
• Communicate tailored recommendations to senior leaders, business partners and operational teams.
• Protect the experience of Delivery Service Partners and Delivery Associates during transformation.

Ideal Profile

The successful candidate will be comfortable operating in ambiguity, influencing without direct authority and making difficult recommendations when project readiness is uncertain. They should be equally capable of developing a long‑term change strategy and resolving detailed operational escalations.

• Bachelor's degree.
• At least 5 years of program or project management experience.
• Demonstrated experience owning program strategy and end‑to‑end delivery.
• Experience using data and performance metrics to guide improvements.
• Ability to communicate program outcomes to senior leadership.
• Strong understanding of operational processes, workflows and dependencies.
• At least 3 years of process‑improvement experience is preferred.
• Master's degree or MBA is advantageous.
• Relevant postgraduate study may include business, operations, human resources, adult education, organizational development or instructional design.
• Ability to collaborate across regional and worldwide stakeholder groups.

Skills Set

• Organizational change management
• Program strategy
• End‑to‑end program delivery
• Working‑backwards planning
• Stakeholder orchestration
• Operational readiness assessment
• Change‑impact analysis
• Risk identification and mitigation
• Data and metrics analysis
• Process improvement
• Executive communication
• Consensus building
• Delivery network operations
• DSP and DA experience management
• Cross‑functional project governance
• Escalation resolution

Why Join Us

This position provides the opportunity to influence how major delivery‑network changes are designed and introduced across multiple Amazon operating models. The successful candidate will work on programs with regional scale, senior‑level visibility and a direct effect on delivery partners, associates and customers. The role offers substantial scope to shape sustainable change practices while supporting Amazon's continued expansion in rapid and specialized delivery services.

Amazon maintains an inclusive working culture and supports eligible candidates requiring reasonable accommodations during recruitment, onboarding or employment.

About the Company

Amazon is a global technology and e‑commerce company operating an extensive fulfilment and delivery ecosystem. Its regional network includes standard parcel delivery, large‑item services and increasingly rapid fulfilment models. Q-Express Documents Transport is the employing entity listed for this position and supports Amazon's delivery operations in the region.