Delivery Station Supervisor - Operations

Amazon UAE; Dubai; On-site; AED 133,920 - 200,880; Full time

Job summary

Amazon UAE is seeking a Delivery Station Supervisor - Operations in Dubai. This role focuses on logistics management, supervising staff, and ensuring delivery station performance meets KPIs. The ideal candidate will have strong leadership skills, experience in logistics operations, and a commitment to safety.

The position provides opportunities to coach team members and optimize delivery processes, playing a critical role in enhancing customer experience.

Qualifications

• Strong people management skills.
• Ability to coach team members effectively.
• Good communication skills for stakeholder interaction.

Responsibilities

• Support daily management of operational duties.
• Deputize for the Operations Manager when required.
• Improve safety standards and supervise associates.

Skills

Delivery station operations

Last-mile logistics

Shift supervision

Logistics team leadership

Driver workload monitoring

Delivery associate supervision

Coordinator performance management

Safety improvement

Operational KPI tracking

Workflow monitoring

Education

Experience in logistics operations

Experience supervising logistics teams

Strong understanding of safety standards

Job description

Role Overview

Delivery Station Supervisor - Operations in Dubai, United Arab Emirates is an Internet sector opportunity for an operations-focused logistics professional who can support daily delivery station management, supervise associates and drivers, improve safety standards, and help ensure shipments are delivered in line with operational KPIs. This role is suitable for a hands‑on supervisor with strong people‑management skills, sharp attention to detail, delivery operations knowledge, and the ability to support site performance through coaching, workflow monitoring, and clear communication.

Job Details

Country: United Arab Emirates
City: Dubai
Industry: Internet
Function: Logistics-Transportation
Salary: 12000-18000 (estimated range; by employer)
Gender: Any
Nationality: Any
Job Type: Full-time

Context

The Delivery Station Supervisor - Operations will support the smooth running of daily logistics activities and act on behalf of the Operations Manager when required. The role focuses on safety, workforce supervision, driver workload briefing, delivery service provider coordination, performance monitoring, associate coaching, and administrative accuracy. By maintaining strong control over shift workflows and site metrics, the position helps improve delivery quality, operational consistency, and customer experience across last‑mile delivery operations.

Key Responsibilities

• Support the overall daily management of operational duties within the delivery station.
• Deputize for the Operations Manager when required and help maintain continuity of site operations.
• Prioritize workplace safety and continually improve safety standards across delivery station activities.
• Supervise logistics assistants, coordinators, and delivery associates to ensure shipments are processed and delivered according to operational KPIs.
• Monitor coordinator and associate performance and provide coaching, guidance, and corrective support when needed.
• Partner with support departments to improve logistics processes, operational workflows, and delivery station performance.
• Communicate with delivery service providers to set expectations, review performance, and raise quality standards.
• Brief drivers and associates on workload, priorities, route requirements, safety expectations, and daily operational targets.
• Monitor the workload of drivers and associates to ensure balanced execution and timely delivery support.
• Ensure administrative tasks are completed accurately, fully, and within required timelines.
• Track daily workflows and site metrics to identify trends, performance gaps, risks, and improvement opportunities.
• Assist the Operations Manager with tracking, trending, and reporting site performance on a regular basis.
• Support candidate interviews for associate roles and help identify suitable talent for delivery station operations.
• Maintain attention to detail across reporting, documentation, attendance, workload planning, and task follow‑up.
• Escalate operational issues, service risks, staffing concerns, or performance blockers to management when required.
• Contribute to a culture of ownership, safety, discipline, teamwork, and customer‑focused delivery execution.

Ideal Profile

• Experience in logistics operations, delivery station operations, last‑mile delivery, warehouse supervision, transportation coordination, or shift management.
• Previous experience supervising logistics assistants, coordinators, delivery associates, drivers, or frontline operations teams.
• Strong understanding of safety standards, delivery KPIs, workflow monitoring, driver coordination, and operational reporting.
• Ability to coach team members, monitor performance, and support improvement in a fair and practical way.
• Good communication skills for working with associates, delivery service providers, support departments, and operations management.
• Strong attention to detail with the ability to manage administrative tasks, daily reports, and operational records accurately.
• Ability to work in a fast‑paced delivery environment where priorities, volumes, and staffing needs can change quickly.
• Practical problem‑solving ability with confidence identifying issues and supporting immediate corrective actions.
• Comfortable supporting interviews, onboarding activity, workforce planning, and shift‑level team coordination.
• Customer‑focused mindset with commitment to timely delivery, service quality, safety, and continuous improvement.

Skills Set

• Delivery station operations
• Last‑mile logistics
• Shift supervision
• Logistics team leadership
• Driver workload monitoring
• Delivery associate supervision
• Coordinator performance management
• Safety improvement
• Operational KPI tracking
• Workflow monitoring
• Site performance reporting
• Delivery service provider coordination
• Associate coaching
• Driver briefing
• Administrative accuracy
• Workforce coordination
• Performance trending
• Operations manager support
• Candidate interviewing
• Route support
• Shipment delivery monitoring
• Process improvement
• Stakeholder communication
• Issue escalation
• Customer delivery experience
• Frontline operations
• Logistics process optimization

Why Join Us

This opportunity gives a logistics supervisor the chance to support a busy delivery station where safety, speed, accuracy, and teamwork directly affect customer experience. The Delivery Station Supervisor - Operations role provides exposure to last‑mile delivery execution, driver coordination, associate leadership, site performance tracking, and continuous logistics improvement. It is a strong career move for someone who enjoys active operations, frontline leadership, and helping delivery teams perform at a high standard.

About the Company

Amazon is a global technology and e‑commerce company operating across online retail, marketplace services, logistics, fulfillment, payments, cloud technology, and customer‑focused innovation. In the UAE and wider region, Amazon continues to strengthen delivery station operations, last‑mile logistics, workforce development, and customer‑focused service through scalable systems, operational excellence, and continuous improvement.