Senior Executive (National Talent) - Reservations - Jumeirah Emirates Towers

Merex Investment Group; United Arab Emirates; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading hospitality firm in the United Arab Emirates is seeking a Senior Executive for its Reservations team. The ideal candidate will have a degree in Hotel Management and 5-8 years of relevant experience, preferably as a Reservations Manager. Responsibilities include optimizing revenue through collaboration with various departments and ensuring excellent service standards. The role emphasizes timely complaint resolution and knowledge of property offerings. The position benefits from a supportive work environment and a competitive tax-free salary.

Benefits

Colleague discounts on food and beverage

Comprehensive healthcare and life insurance

Access to Learning & Development programmes

Qualifications

• 5-8 years’ experience as Reservations Manager or in a similar role in hospitality.
• Knowledge of PMS Systems at an advanced level.
• The candidate must provide UAE National with a Family Book as per government requirements.

Responsibilities

• Ensure alignment with Reservations KPI objectives.
• Collaborate with Sales, Revenue, and Hotel Operations teams.
• Supervise daily tasks related to reservations and audits.
• Resolve guest complaints promptly.
• Update the department with property information and selling strategies.

Skills

PMS Systems knowledge

Time management

Team collaboration

Education

Degree in Hotel Management

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Emirates Tower

Located in the heart of Dubai’s business district, Jumeirah Emirates Towers is one of the city’s most recognised hotels. It offers a range of dining experiences, a shopping and entertainment boulevard with connected offices, and direct access to the Museum of the Future and Dubai Metro. Since opening in 2000, it has become known for its exceptional service, striking architecture, prime location and signature Arabian hospitality.

About the Job

An exciting opportunity has arisen for a Senior Executive to join the Reservations team in Jumeirah Emirates Tower.

The main duties and responsibilities of this role include:

• Ensure the delivery of internal and external service, quality, and commercial performances aligned with Reservations KPI objectives.
• Collaborate with Sales, Revenue, and Hotel Operations teams to maximize revenue opportunities and minimize operational inefficiencies.
• Supervise and ensure completion of daily, weekly, and monthly tasks related to reservations, audits, revenue, compliance, finance, visas, and group bookings.
• Identify and elevate risks related to revenue, finance, and guest experience to senior management for proactive resolution.
• Monitor and resolve guest complaints promptly by coordinating with relevant departments to ensure a satisfactory resolution.
• Keep the department updated with property information, service offerings, new rates, and selling strategies to enhance operational efficiency.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Holds a degree in Hotel management from an accredited and renowned University.
• Demonstrates excellent knowledge of PMS Systems. [Advanced]
• Have 5-8 years’ experience as Reservations Manager or similar role in hospitality.
• Provide UAE National with a Family Book as per government requirements.
• Demonstrate time management.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)