Senior Duty Manager Baggage

Dubai International Airport; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

An international airport in the UAE is seeking a Senior Duty Manager for Baggage Operations. You will execute efficient handling of baggage and ensure a seamless customer experience from drop-off to collection. The ideal candidate will hold a Bachelor's degree in Aviation and possess 5-7 years of experience in relevant operational fields. You will lead a team, ensure the safety and efficiency of all systems, and maintain high customer service standards in a fast-paced environment.

Qualifications

• 5-7 years of relevant experience in Baggage Operations.
• Core experience in Ramp Operations and Aviation Security.
• Proven knowledge in customer service environments.

Responsibilities

• Oversee safe and efficient operation of baggage systems.
• Act as communication focal point for Baggage and AOCC.
• Enforce operational standards and resolve baggage-related issues.

Skills

Knowledge of airport baggage operations

Excellent customer service

Operations management

Education

Bachelor's degree in Aviation or related field

Job description

Overview

THIS IS WHAT PERFECTION LOOKS LIKE

Service & Operations

Senior Duty Manager – Baggage

The baggage operations team, your goal is to ensure that every passenger has a seamless and enjoyable experience from the moment they check in their baggage to when they collect it at their destination. You will work alongside other professionals to oversee the efficient handling and transportation of passengers' baggage and ensure that all terminal facilities related to baggage operations, such as baggage drop-off and collection points, are properly maintained. Your focus will be on providing excellent customer service and ensuring that passengers feel valued and at the center of our operations.

Responsibilities

• You’ll oversee the safe and efficient operation of all baggage systems on a shift basis, implementing the daily baggage plan and taking prompt corrective action when disruptions occur.
• You’ll act as the focal point for all communication between Baggage and AOCC, particularly for issues escalated to the Airport Duty Manager.
• You’ll enforce operational standards, ensure delivery of expected customer service levels, and identify and resolve baggage-related issues, including those outside normal operating parameters.

Qualifications

• You’ll be educated to a bachelors degree level specialized in Aviation or a related field.
• You’ll have at least 5-7 years of relevant experience and core experience in Baggage Operations, Ramp Operations, Airport/Airline Operations, Aviation Security, Disruption Management.
• You’ll have knowledge of airport baggage operations, systems and processes and knowledge of high throughput / high level customer service environments.

Life at Dubai Airports

Fast-moving and fast-growing, Dubai Airports is a business that’s all about delivering great airport experiences, 24 hours a day. Life here means always pushing – and being pushed – to work better and smarter. With us, you’ll be encouraged to be the best you can be. You’ll be part of the team that connects the world. And at every opportunity, you’ll go beyond; delivering an advanced, innovative future for yourself and our business, and making an impact that delivers for Dubai.