Senior Desktop Engineer

JobItUs; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading IT services provider in Dubai is seeking an IT Support Specialist to upgrade operating systems and troubleshoot end-user hardware. The ideal candidate should have 5–8 years of IT experience and strong analytical and problem-solving skills. Responsibilities include coordinating with IT support teams, ensuring timely upgrades of applications, and managing security setups. This position aims to enhance the IT environment while supporting the growth of UAE nationals through on-the-job training.

Qualifications

• 5–8 years of IT work experience in IT hardware/software environments.
• Ability to read, analyze, and interpret technical documents.
• Commitment to safe and effective working practices.

Responsibilities

• Participate in developing plans to upgrade operating systems.
• Coordinate with IT support teams to identify system issues.
• Troubleshoot and resolve IT client-related problems.

Skills

Strong analytical thinking

Effective communication skills

Independent working

Problem-solving skills

Job description

Service Description

• Participate in developing plans to upgrade operating systems and associated office automation software.
• Contribute to desktop support end‑user hardware acquisition plans.
• Coordinate with work associates, network/system support engineers, and application senior analysts to identify system/operations issues.
• Identify and agree on scheduling priorities for resolving system problems, minimizing business impact.
• Ensure deployment of PCs, laptops, network and standalone printers, and other IT client hardware.
• Ensure timely upgrades of client operating systems and desktop applications.
• Carry out troubleshooting tasks to resolve IT client‑related problems on hardware, operating systems, and desktop applications.
• Analyze and resolve service/change requests and user‑reported problems escalated by the IT helpdesk.
• Ensure proper security setup of end‑user desktops and enforce company/client policies.
• Manage and maintain email and Active Directory support functions.
• Assess vendors against requirements, geographic fit, vendor viability, and technology risks.
• Develop on‑the‑job training programs for UAE nationals using the Competency Management System (CAMS).

Desired Additional Skills

• Ability to work independently.
• Strong analytical thinking and problem‑solving skills.
• Effective communication skills (verbal and written) with customers, co‑workers, and business contacts in a professional manner.
• Ability to work accurately under time constraints and deadlines.
• Ability to read, analyze, and interpret technical documents and reports.
• Commitment to safe and effective working practices.

Experience Required

• 5–8 years of IT work experience in IT hardware/software environments.