Senior Customer Success Engineer

Procore Technologies; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading construction software company in Dubai seeks a customer success expert who can provide insights, craft presentations, and foster strong customer relations. Ideal candidates will have a background in construction or technology, combined with excellent analytical, communication, and presentation skills. The role may require up to 50% travel to client sites and events. Enjoy comprehensive benefits including generous paid time off and healthcare coverage.

Benefits

Generous paid time off

Healthcare coverage

Career development programs

Qualifications

• Passion for construction and technology.
• Experience in Customer Success or related construction roles.
• Strong analytical and problem-solving skills.
• Outstanding communication and presentation skills.

Responsibilities

• Make data-driven recommendations to customers.
• Craft presentations addressing customer business problems.
• Provide product roadmap updates to customers.
• Deliver top-level customer service and communication.
• Foster team culture by mentoring fellow employees.
• Collaborate with Procore organisation to develop best practices.

Skills

Customer Success

Analytical skills

Technical aptitude

Communication skills

Problem-solving skills

Presentation skills

Job description

What You’ll Do

Make data-driven recommendations to your customers on how they can optimise the value of Procore, based on customer analytics and industry best practices.

Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform

Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology

Provide the highest level of responsiveness and customer service and to your clients, through clear and effective communication

Foster a positive team culture by supporting and mentoring your fellow Procorians

Collaborate with all levels of the Procore organisation to develop best practices and drive Procore’s evolution as a market leader

Develop a mastery of Procore’s products, professional services, and industry best practices

Up to 50% travel to client sites (may include domestic and international), industry events, and other Procore offices

What we’re looking for :

A passion for construction and technology

Demonstrated success in a Customer Success, Professional Services, Technical Pre-Sales setting or in a role within the Construction Industry (Project Manager, Site Super, Project Finance Manager, Estimator or Project Engineer)

Ability to leverage strong technical aptitude to master Procore’s product offerings, business model, services, and emerging technologies

Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing with internal and external stakeholders

Strong analytical and problem-solving skills to synthesise relevant and impactful intelligence from ambiguous data

Experience acting as a technology evangelist and promoter of modernising the Construction industry is a plus

Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.) is a plus

A positive energy source in a fast-paced, diverse, forward-looking environment.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.

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