Senior Customer Experience Lead — Tech Adoption & Growth

Nutanix; Remote; AED 200,000 - 300,000; Full time

Job summary

A leading cloud/software company is seeking a Customer Experience Manager in UAE. This role involves building relationships with customers, implementing Customer Success Plans, and improving satisfaction metrics. Candidates should have 5+ years of experience in technical roles, strong expertise in data center technology, and exceptional communication skills. Fluency in Arabic and English is essential. The position allows for a dynamic and collaborative remote work setup with necessary travel to customer accounts.

Qualifications

• 5+ years of experience in customer-facing technical roles.
• Strong technical expertise in virtualization and hyper-converged solutions.
• Fluency in Arabic and English is required.

Responsibilities

• Build and nurture strong relationships with assigned customer accounts.
• Develop and implement tailored Customer Success Plans.
• Monitor and improve customer satisfaction metrics.
• Drive product adoption and expansion through engagement.
• Collaborate with internal teams to optimize resources.

Skills

Customer relationship management

Technical expertise in data center technology

Communication skills

Customer-centric mindset

Collaboration with cross-functional teams

Education

Technical certifications (VCDX, VCAP, NCX, NCM, NCP)

Job description

A leading cloud/software company is seeking a Customer Experience Manager in UAE. This role involves building relationships with customers, implementing Customer Success Plans, and improving satisfaction metrics. Candidates should have 5+ years of experience in technical roles, strong expertise in data center technology, and exceptional communication skills. Fluency in Arabic and English is essential. The position allows for a dynamic and collaborative remote work setup with necessary travel to customer accounts.