Senior CSM (Spanish/English) — SaaS Loyalty & Onboarding

Global Payment Holding Company; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading payments technology firm in Dubai is seeking a Senior Customer Success Manager fluent in both Spanish and English. You will manage client relationships, ensure successful onboarding, and advocate for customer needs. The ideal candidate has a Master's degree and 3-5 years of experience in customer success. This role offers a competitive salary and an excellent benefits package including Tier 1 medical insurance, 25 days annual holiday, and global career progression opportunities.

Benefits

Tier 1 medical insurance for team member and dependents

Positive and energetic work environment

25 days annual holiday

Global career progression opportunities

Wellbeing initiatives and social events

Office with amazing views on JLT park lake and Dubai Marina

Exciting team-building activities

Qualifications

• 3-5 years of experience in customer success, preferably in SaaS companies.
• Detail oriented with analytical and creative thinking.
• Knowledge of the F&B and Retail industries is a plus.

Responsibilities

• Manage client onboarding and ensure smooth transition.
• Own long-term relationships and act as main client contact.
• Advocate for customer needs and feedback within the company.
• Identify upselling opportunities and develop success plans.

Skills

Fluent in Spanish

Fluent in English

Relational and communication skills

Analytical thinking

Customer satisfaction improvement

Education

Master's degree or equivalent experience

Job description

A leading payments technology firm in Dubai is seeking a Senior Customer Success Manager fluent in both Spanish and English. You will manage client relationships, ensure successful onboarding, and advocate for customer needs. The ideal candidate has a Master's degree and 3-5 years of experience in customer success. This role offers a competitive salary and an excellent benefits package including Tier 1 medical insurance, 25 days annual holiday, and global career progression opportunities.