Senior Collections Specialist

Michael Page; United Arab Emirates; On-site; AED 120,000 - 160,000; Full time

Job summary

A leading recruitment agency is seeking a collections specialist for a frontline role focused on recovering overdue balances in the UAE. The ideal candidate will have over 5 years of experience in collections, demonstrating strong negotiation skills and the ability to handle complex accounts. This position offers the opportunity to manage high-value accounts and requires fluency in English, with Arabic as a strong preference. Join a high-performing team that values compliance and relationship sensitivity.

Benefits

Opportunity to handle high-value accounts

Join a high-performing team

Qualifications

• 5+ years of hands-on collections experience in the UAE market.
• Strong communication skills with fluency in English; Arabic preferred.
• Familiarity with CRM systems and digital collections tools.

Responsibilities

• Recover overdue balances through multiple channels professionally.
• Negotiate repayment arrangements adhering to client policy.
• Maintain precise documentation of all interactions.

Skills

Negotiation skills

Collections experience

Fluency in English

Understanding of UAE collections norms

Proficiency with CRM systems

Job description

Role Overview

This is a frontline, performance-driven role focused on directly recovering overdue balances across regulated portfolios in a highly relationship-sensitive, compliance-critical market.

Responsibilities

• Personally recover overdue balances through outbound phone calls, digital channels, and written communication, balancing firmness with cultural and regulatory sensitivity.
• Handle inbound payment and hardship conversations professionally, converting engagement into recovered revenue without escalation risk.
• Negotiate repayment arrangements aligned with client policy, regulatory requirements, and portfolio objectives.
• Consistently hit individual recovery, compliance, and quality KPIs; performance is measured on outcomes, not activity.
• Maintain precise, audit-ready documentation of all customer interactions in line with UAE regulatory and client standards.
• Assess customer financial position quickly and determine the most appropriate recovery path within approved frameworks.
• Work seamlessly across systems, workflows, and digital tools to manage volume efficiently without cutting corners.
• Escalate accounts appropriately for legal action, dispute handling, or client review when thresholds are met.
• Stay current on UAE collections regulations, data handling requirements, and client-specific compliance obligations through ongoing training.

Job Offer

• Opportunity to join a high-performing new set-up.
• Trusted with high-value accounts, complex customer situations, and enterprise client expectations from day one.

Qualifications

• 5+ years of hands‑on collections experience, with at least part of that experience in the UAE market.
• Proven top‑tier individual performance in regulated collections environments; consistently trusted with complex accounts.
• Strong negotiation skills with the ability to apply pressure professionally and credibly.
• Clear, confident verbal and written communication skills; fluency in English required, Arabic strongly preferred.
• Deep familiarity with CRM systems, dialers, digital collections tools, and structured compliance workflows.
• Strong understanding of UAE collections norms, customer expectations, and regulatory boundaries.
• High personal accountability, resilience, and comfort operating without hand‑holding in a fast‑moving environment.