Senior Butler - Rooms - Jumeirah Burj Al Arab

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in the United Arab Emirates is seeking a Senior Butler for their iconic hotel. The successful candidate will be responsible for welcoming guests, managing their needs, and ensuring a high standard of service. Ideal candidates will have over 3 years of experience in the luxury hospitality sector and a background in Butler or front office roles. The position offers an inclusive work environment and competitive benefits, including healthcare and a tax-free salary.

Benefits

Learning and Development programmes

Company-provided shared accommodation

Colleague discounts on food and hotel stays

Comprehensive healthcare and life insurance

Performance-based incentives

Competitive tax-free salary

Qualifications

• 3+ years of experience within the international luxury hospitality industry.
• Previous experience in Butler/Front Office Department.

Responsibilities

• Greet and escort guests to their rooms and outlets.
• Anticipate customer needs and expectations.
• Carry out guest registration and other administrative tasks.

Skills

Experience in luxury hospitality

Guest service skills

Multicultural environment experience

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Burj Al Arab

Jumeirah Burj Al Arab, Dubai’s most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah’s exceptional portfolio. Its sail-shaped structure, one of the world’s most photographed superstructures, redefined luxury hospitality when it opened in 1999. The hotel offers a collection of exquisite destination dining and wellness experiences.

About the Job

An opportunity has arisen for a Senior Butler to join the team in Jumeirah Burj Al Arab. The main duties and responsibilities of this role:

• Greet and escort guests to their rooms/outlets, handle guests’ luggage and other baggage, ensure cleanliness of rooms and suites, handle guest enquiries and special request deliveries, recommend and arrange amenities for the guests, run errands as necessary
• Anticipate customer needs and expectations correctly, including those with special needs.
• Take and process orders accurately and maintain good knowledge of menu items, food & beverage services to answer guests inquires thoroughly.
• Carry out guest registration, cashiering, currency exchange service and other administrative tasks as per service standards and directions.
• Maintain an organized and professional atmosphere. Prepare and set tables and/or trays according to property standard SOPs, Outlet Requirements and as per meal period and guest’s requirements.
• Maintain operation and cleanliness of the Butler Pantry & the Reception Desk. Ensure each area is correctly stocked on their respective floor and operational according to set service standards.

About You

The ideal candidate for this position will have the following experience and qualifications:

• 3+ years of experience within the international luxury hospitality industry
• Previous experience in Butler/Front Office Department
• Experience working in a multi-cultural environment

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Company-provided shared accommodation
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)