Senior Business Analyst

Luxoft; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading IT consulting firm is seeking a CRM Business Analyst to work onsite in Abu Dhabi. The successful candidate will collaborate with various stakeholders to gather and document CRM needs, focusing on Dynamics 365. Responsibilities include solution design, documentation, user training, and data management. Candidates should possess 3-5 years of experience in business analysis with a strong grasp of CRM processes and possess a Bachelor's degree in a relevant field. Excellent communication and analytical skills are essential.

Qualifications

• 3-5 years of experience as a Business Analyst focused on Dynamics 365 CRM modules.
• Proven experience documenting requirements for CRM solutions.
• Strong analytical and problem-solving skills.

Responsibilities

• Gather and document CRM business requirements.
• Design and configure Dynamics 365 modules.
• Train users and support adoption across the organization.

Skills

Business Analysis

Requirements Gathering

Dynamics 365 CRM

Stakeholder Management

Data Management

Education

Bachelor's degree in business administration or Information Systems

Tools

Dynamics 365

Azure

Job description

Project description

An onsite position for a CRM BA. For this role, we need someone who will be directly working with the business, so the soft skills are very important.

Responsibilities

• Key Responsibilities1. Business Analysis & Requirements Gathering
• Collaborate with stakeholders from M&A, Human Resources, Enterprise users, etc. to understand and document CRM needs and challenges.
• Conduct target state design requirement meetings to align Dynamics 365 CRM functionality with business objectives.
• Translate business requirements into functional specifications, user stories, and acceptance criteria suitable for agile delivery.2. Solution Design
• Work with technical teams and vendors to design and configure Dynamics 365 modules and enhancements.
• Support testing activities, including UAT planning, execution, and defect tracking.
• Ensure smooth CRM integrations with Outlook, SharePoint, LinkedIn, etc.3. Stakeholder Communication & Documentation
• Maintain high-quality documentation including Business Requirements Documents (BRDs), Functional Design Documents (FDDs), and Process Flows.
• Act as the key liaison between technical teams, vendors, and business units.
• Deliver user training, demo sessions, and support adoption initiatives across the organization.4. Data Management & Governance
• Support EDP team to ensure data accuracy, integrity, and compliance with privacy and governance policies.
• Lead or support data migration, cleansing, and transformation activities within Dynamics 365.5. Continuous Improvement & Innovation
• Analyze CRM usage, user feedback, and KPIs to recommend process and system improvements.
• Stay up to date with Dynamics 365 updates, releases, and new Microsoft features to drive innovation.

SKILLS

Must have

• Bachelor's degree in business administration, Information Systems, or a related field.
• 3-5 years of experience as a Business Analyst with a strong focus on Dynamics 365 CRM modules.
• Deep understanding of CRM processes including opportunity tracking, and custom workfloes
• Proven experience documenting requirements and delivering enterprise CRM solutions.
• Familiarity with Microsoft and Azure ecosystem.
• Strong analytical, problem-solving, and stakeholder management skills.

Nice to have

• Microsoft Certified: Dynamics 365 Fundamentals (CRM) or Dynamics 365 Functional Consultant.
• Excellent communication skills and ability to bridge business and technical teams.