Senior Automotive Service Advisor - Client-Centric

مجموعة الطاير; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

مجموعة الطاير is seeking an automotive service advisor to accurately record and organize quality repair and maintenance work, helping to enhance customer retention and after-sales revenue while offering professional advice on current and future maintenance needs.

You will interact with customers to explain job contents and costs, prepare clear work instructions for technicians, and ensure work progresses properly, with timely delivery and follow-up.

Qualifications

• Vocational qualification in automotive trade.
• Diploma in Automobile Engineering or graduate.
• 2–5 years experience in automotive trade.

Responsibilities

• Record repair/service requirements based on manufacturer guidance and document on job card.
• Explain to the customer contents of the job, its value and cost involved; prepare clear work instructions for the technician.
• Organize inspection upon completion of the job to ensure quality and customer satisfaction.
• Deliver the vehicle courteously to ensure customer satisfaction and workshop authority sign-off.
• Establish profitable relationships by proactively communicating with existing and prospective customers on service needs.
• Keep customers informed about back-order parts and arrival dates to maintain trust.
• Keep customers updated on work progress and delivery after collecting payments.
• Upsell new accessories and service packages and participate in service campaigns.
• Upgrade product knowledge through training to maintain high service standards.
• Establish cordial relations with customers and workshop staff.
• Follow up on Work In Progress (WIP) targets and delivery timelines.

Skills

PC Literate

Good communication/interpersonal &

Punctual/ respect for time

Education

Vocational qualification in automotive trade

Diploma in Automobile Engineering or graduate

Job description

مجموعة الطاير is seeking an automotive service advisor to accurately record and organize quality repair and maintenance work, helping to enhance customer retention and after-sales revenue while offering professional advice on current and future maintenance needs.

You will interact with customers to explain job contents and costs, prepare clear work instructions for technicians, and ensure work progresses properly, with timely delivery and follow-up.