MG Automotive Service Advisor – Customer-Centric Liaison

Ali & Sons Marine Engineering Factory (ASMEF); Abu Dhabi; On-site; AED 100,000 - 145,000; Full time

Job summary

Ali & Sons is seeking an experienced Service Advisor to manage customer interactions, coordinate workshop activities, and drive labour and parts sales while maintaining high CSI. The role relies on accurate job cards, clear communication, and proactive follow-ups to ensure customer satisfaction and warranty consideration where applicable.

Ideal candidates have 3+ years in automotive aftersales, a valid driving license, and fluency in English and Arabic.

Qualifications

• Minimum 3 years in automotive aftersales or Service Advisor role.
• Experience in customer handling, workshop coordination, and service follow-ups preferred.
• Valid driving license is mandatory.

Responsibilities

• Create pre-orders and job cards in the DMS with accurate customer details.
• Record notes, comments, vehicle damage, and missing items at reception.
• Obtain customer signatures on job cards and complete documentation.
• Coordinate with the Foreman to determine required work and prepare exact job cards.
• Keep customers informed on repair progress with regular follow-up calls.
• Maintain and update Work-in-Progress (WIP) reports.
• Assist other Service Advisors when needed.
• Assess if repairs may be covered under warranty or charged to customer.
• Obtain customer approval before repairs and maintain documentation.
• Review service history for previous repairs or recurring issues.
• Advise customers on servicing needs and vehicle performance.
• Use MG knowledge to provide accurate service recommendations.
• Coordinate with Customer Relations to resolve complaints and boost satisfaction.

Skills

Customer service

Workshop coordination

Communication

Bilingual English & Arabic

Education

Bachelor’s degree or Diploma

Tools

DMS (Dealer Management System)

Job description

Ali & Sons is seeking an experienced Service Advisor to manage customer interactions, coordinate workshop activities, and drive labour and parts sales while maintaining high CSI. The role relies on accurate job cards, clear communication, and proactive follow-ups to ensure customer satisfaction and warranty consideration where applicable.

Ideal candidates have 3+ years in automotive aftersales, a valid driving license, and fluency in English and Arabic.