Automotive Service Advisor - Customer Experience & Revenue

Al Futtaim Private Company (LLC); Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Al Futtaim Private Company (LLC) is seeking a Service Advisor in Dubai to ensure smooth customer interactions, accurate repair orders, and timely vehicle delivery. The role emphasizes cost estimation, workshop coordination, and delivering an exceptional service experience.

You will manage repair orders, explain work scope, and guide customers through the invoicing and handover process while promoting added services to boost satisfaction and revenue.

Qualifications

• Diploma or Bachelor in Automobile/Mechanical Engineering.
• 3–5 years in an automobile dealership; at least 3 years as a Service Advisor.
• Knowledge of automotive dealer/distributor processes and MS Office/ERP.

Responsibilities

• Greet customers, gather requirements and record requests promptly.
• Explain work content and provide cost estimates and delivery times.
• Manage repair orders and workshop flow to meet promises.
• Ensure accurate invoicing and customer handover with clear job explanation.
• Promote value-added services and maintain high customer satisfaction.

Skills

Customer handling

Interpersonal skills

ERP systems

MS Office

Effective communication

Education

Diploma or Bachelor of Automobile/Mechanical Engineering

Tools

MS Office

ERP systems

Job description

Al Futtaim Private Company (LLC) is seeking a Service Advisor in Dubai to ensure smooth customer interactions, accurate repair orders, and timely vehicle delivery. The role emphasizes cost estimation, workshop coordination, and delivering an exceptional service experience.

You will manage repair orders, explain work scope, and guide customers through the invoicing and handover process while promoting added services to boost satisfaction and revenue.