Senior Auto Service Advisor – Elevate Customer Experience

Al Tayer Group - UAE; Abu Dhabi; On-site; AED 60,000 - 85,000; Full time

Job summary

Al Tayer Group - UAE is seeking an automotive service advisor to record faults and service needs, explain costs, and issue instructions to technicians. You will organize quality inspections and ensure timely vehicle delivery to customers, while keeping clients updated on progress and back orders.

The role involves upselling accessories and service packages, participating in service campaigns, and following up on ongoing or delayed vehicles to maintain customer satisfaction.

Qualifications

• Vocational qualification in automotive trade or diploma in automobile engineering.
• 2 to 5 years of experience in the automotive trade.
• PC literacy required.
• Good communication, interpersonal and selling skills.
• Punctual with respect for time.

Responsibilities

• Record customer faults and service requirements on job cards accurately.
• Explain job contents, value and cost, then issue clear work instructions to technicians.
• Organize quality inspections and deliver vehicles to customer satisfaction.
• Keep customers updated on work progress, parts back orders and delivery dates.
• Upsell accessories, service packages and participate in service campaigns.
• Follow up on work in progress and long-pending vehicles.

Skills

Communication skills

Interpersonal skills

Selling skills

Education

Vocational qualification in automotive trade or diploma in automobile engineering

Tools

PC literacy

Job description

Al Tayer Group - UAE is seeking an automotive service advisor to record faults and service needs, explain costs, and issue instructions to technicians. You will organize quality inspections and ensure timely vehicle delivery to customers, while keeping clients updated on progress and back orders.

The role involves upselling accessories and service packages, participating in service campaigns, and following up on ongoing or delayed vehicles to maintain customer satisfaction.