Premium Automotive Service Advisor

Al Tayer Group; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Al Tayer Motors in the UAE seeks a customer-centric service advisor to guide clients through repairs and maintenance, explain suggested work and costs, and record requirements accurately.

You will liaise with technicians, update customers on progress, and ensure a courteous handover of vehicles. The role focuses on building trust and driving aftersales revenue.

Experience in automotive service and strong communication are essential; diploma in auto engineering preferred.

Qualifications

• Experience in automotive service or repair industry.
• Good communication and customer-facing skills.
• Ability to explain service contents and costs to customers.
• 2-5 years of experience in automotive trade.

Responsibilities

• Greet customers and discuss servicing needs based on manufacturer guidance.
• Record requirements on the job card to avoid ambiguity.
• Prepare work instructions for technicians and monitor progress.
• Upsell service packages and accessories to customers.
• Maintain customer relationships and inform about back orders.
• Ensure on-time delivery and acceptance of vehicles.

Skills

Customer service

Communication

Sales upselling

Problem solving

Education

Diploma in Automobile Engineering

Vocational qualification in automotive trade

Job description

Al Tayer Motors in the UAE seeks a customer-centric service advisor to guide clients through repairs and maintenance, explain suggested work and costs, and record requirements accurately.

You will liaise with technicians, update customers on progress, and ensure a courteous handover of vehicles. The role focuses on building trust and driving aftersales revenue.

Experience in automotive service and strong communication are essential; diploma in auto engineering preferred.