Automotive Service Advisor: Customer Excellence & Upsell

Al Tayer Group Career site; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Al Tayer Group is seeking a skilled Service Advisor to warmly greet customers, discuss repair needs, prepare work orders, and communicate progress. You will guide maintenance recommendations, ensure accurate job cards, and maintain strong customer relationships to drive retention and service revenue.

Role requires automotive trade knowledge, vocational certification, and experience in a busy workshop setting. Expect collaboration with technicians and service teams to deliver high-quality service.

Qualifications

• Must have customer-facing service experience in an automotive workshop.
• Ability to explain service options and costs to customers clearly.
• Experience recording accurate job cards and service instructions.

Responsibilities

• Receive and greet customers, discuss servicing needs, and guide assessment and repair decisions.
• Explain contents of the job, costs, and prepare clear work instructions for technicians.
• Organize inspection on completion to ensure quality and customer satisfaction.

Skills

Customer service

Communication

Problem solving

Education

Vocational qualification in automotive trade

Diploma in Automobile Engineering

Job description

Al Tayer Group is seeking a skilled Service Advisor to warmly greet customers, discuss repair needs, prepare work orders, and communicate progress. You will guide maintenance recommendations, ensure accurate job cards, and maintain strong customer relationships to drive retention and service revenue.

Role requires automotive trade knowledge, vocational certification, and experience in a busy workshop setting. Expect collaboration with technicians and service teams to deliver high-quality service.