Senior Automotive Service Consultant

Al Tayer Group Career site; Abu Dhabi; On-site; AED 67,000 - 112,000; Full time

Job summary

Al Tayer Group is seeking a Service Advisor in Abu Dhabi to provide professional service, record and organize repair/maintenance activities, and advise customers on future maintenance needs.

Responsibilities include communicating progress to customers, preparing work instructions for technicians, and delivering vehicles with courtesy while maintaining customer relationships and following up on back-order parts and deliveries.

Qualifications

• Vocational qualification in automotive trade is required or a Diploma/Graduate degree in automobile engineering.
• 2-5 years of experience in the automotive trade.
• Strong communication, interpersonal and selling skills; punctuality are essential.

Responsibilities

• Record faults and service requirements per manufacturer recommendations on the job card.
• Explain job contents, value, and cost to customers; prepare clear work instructions for technicians.
• Ensure quality by organizing inspections after the job is completed.
• Deliver the vehicle courteously to ensure customer satisfaction and workshop authority.
• Maintain proactive communication with customers to build relationships and follow up on services.
• Inform customers about backorder parts and delivery dates.
• Keep customers updated on work progress and collect repair charges/LPO/IPO.
• Upsell accessories, service packages, and participate in service campaigns.
• Upgrade knowledge through training.
• Establish cordial relations with customers and workshop staff.
• Follow up on WIP aiming close in 30 days.
• Follow up on long-pending vehicles for delivery.

Skills

Good communication

Selling skills

Interpersonal skills

Punctuality

Education

Vocational qualification in automotive trade

Diploma in Automobile Engineering or graduate

Job description

Al Tayer Group is seeking a Service Advisor in Abu Dhabi to provide professional service, record and organize repair/maintenance activities, and advise customers on future maintenance needs.

Responsibilities include communicating progress to customers, preparing work instructions for technicians, and delivering vehicles with courtesy while maintaining customer relationships and following up on back-order parts and deliveries.