Automotive Service Concierge & Customer Experience

Al Tayer Group - UAE; Sharjah; On-site; AED 56,000 - 100,000; Full time

Job summary

Al Tayer Group is seeking a Service Advisor to welcome customers, discuss repair needs, and document requirements. You will explain costs and deliver clear work instructions to technicians while ensuring quality inspections and timely vehicle delivery to customer satisfaction.

You will follow up on ongoing work, manage back-orders, and maintain customer relationships, including upselling accessories and service packages. Experience in automotive trade is preferred.

Qualifications

• 2–5 years experience in the automotive trade.
• Educational qualifications listed: vocational, diploma or graduate in automotive field.

Responsibilities

• Receive customers, discuss service and repair needs, and record job requirements on the job card.
• Explain job contents, value and cost, then give clear work instructions to technicians.
• Organize quality inspections and deliver vehicles to customer satisfaction.
• Follow up on work in progress, back-order parts and long-pending vehicles.
• Build customer relationships and up-sell accessories and service packages.
• Collect repair charges and keep customers informed on progress.

Skills

Customer service

Communication

Upselling

Education

Vocational qualification in automotive trade

Diploma in automobile engineering

Graduate

Job description

Al Tayer Group is seeking a Service Advisor to welcome customers, discuss repair needs, and document requirements. You will explain costs and deliver clear work instructions to technicians while ensuring quality inspections and timely vehicle delivery to customer satisfaction.

You will follow up on ongoing work, manage back-orders, and maintain customer relationships, including upselling accessories and service packages. Experience in automotive trade is preferred.