Senior Automotive Service Advisor — Customer Growth

Al Tayer Group; Abu Dhabi; On-site; AED 134,000 - 201,000; Full time

Job summary

Al Tayer Group is seeking a skilled Service Advisor to provide professional service by accurately recording and organizing repair and maintenance tasks, advising customers on maintenance needs, and ensuring customer satisfaction.

The role involves documenting faults, explaining costs, preparing clear work instructions for technicians, and delivering vehicles with courtesy. A solid background in automotive trades and strong communication are essential.

Qualifications

• Must have hands-on PC literacy and basic software familiarity.
• Excellent communication and interpersonal skills; ability to sell and explain services.
• Punctuality and respect for time are essential in a service-driven environment.

Responsibilities

• Record faults and service requirements based on manufacturer recommendations.
• Explain job contents, value and costs to customers and create clear work instructions.
• Ensure inspection upon completion meets standards and customer expectations.
• Deliver vehicles courteously and maintain customer confidence.
• Proactively communicate with customers about performance and future service needs.
• Keep customers posted on back-ordered parts and delivery timelines.
• Update on work progress and collect charges as applicable.
• Upsell accessories and service packages and participate in campaigns.
• Upgrade knowledge through training and keep cordial relations with customers and staff.
• Follow up on WIP and long-pending deliveries.

Skills

PC Literate

Communication skills

Time management

Selling skills

Education

Vocational qualification in automotive trade

Diploma in Automobile Engineering or graduate

Job description

Al Tayer Group is seeking a skilled Service Advisor to provide professional service by accurately recording and organizing repair and maintenance tasks, advising customers on maintenance needs, and ensuring customer satisfaction.

The role involves documenting faults, explaining costs, preparing clear work instructions for technicians, and delivering vehicles with courtesy. A solid background in automotive trades and strong communication are essential.