Automotive Service Advisor: Customer Care & Upsell

Al Tayer Group; Sharjah; Sur place; AED 67 000 - 100 000; Plein temps

Résumé du poste

Al Tayer Group is seeking a service-oriented professional to manage customer interactions for automotive servicing and repairs. You will accurately capture service requirements, communicate costs, and coordinate with technicians to ensure quality and timely delivery.

The role emphasizes upselling service packages, maintaining customer relationships, and keeping clients informed about progress and delivery dates.

Qualifications

• Diploma or graduate in automotive field.
• 2-5 years of experience in automotive service.
• Strong customer-facing and communication abilities.

Responsabilités

• Greet customers and discuss servicing needs based on manufacturer guidance.
• Explain service contents, costs, and obtain confirmation before work.
• Prepare clear work instructions for technicians and monitor progress.
• Ensure quality inspection on completion and customer satisfaction.
• Upsell accessories and service packages to enhance revenue.
• Maintain regular updates with customers on progress and deliveries.
• Build and maintain healthy customer relationships for repeat business.

Connaissances

Customer service excellence

Upselling techniques

Client relationship management

Communication skills

Problem solving

Formation

Diploma in Automobile Engineering

Vocational qualification in automotive trade

Description du poste

Al Tayer Group is seeking a service-oriented professional to manage customer interactions for automotive servicing and repairs. You will accurately capture service requirements, communicate costs, and coordinate with technicians to ensure quality and timely delivery.

The role emphasizes upselling service packages, maintaining customer relationships, and keeping clients informed about progress and delivery dates.