Security Officer CCTV Operator

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel brand in Dubai is seeking a dedicated Security Officer to provide professional guest services and ensure safety and security throughout the property. The ideal candidate will have previous security experience in a luxury hotel environment and possess First Aid and CPR certifications. Responsibilities include monitoring areas, addressing guest concerns, and collaborating with various departments. This fulltime position requires a strong work ethic and the ability to work flexible hours, including nights and weekends.

Qualifications

• Previous security or safety experience in a similar role within a luxury hotel environment.
• Strong communication skills and ability to maintain a calm demeanor.
• Willingness to work rotating shifts including evenings and weekends.

Responsibilities

• Provide professional guest service while collaborating with colleagues.
• Patrol areas to ensure safety and security.
• Respond promptly to activated fire prevention systems.

Skills

Strong written and verbal communication skills

Interpersonal abilities

Conflict resolution abilities

Ability to collaborate in a multicultural team

Strong work ethic

Reliability

Education

Current First Aid and CPR certification

Fire safety or firefighter training

Job description

Responsibilities

• Provide consistent professional and proactive guest service while collaborating with colleagues.
• Regularly patrol all areas and buildings to ensure safety and security.
• Address and manage the presence of trespassers or unauthorized individuals on the property.
• Carry out security and baggage checks as necessary.
• Monitor CCTV cameras and take appropriate actions to ensure the safety of guests and colleagues.
• Observe and report any vehicle violations on the property including parking issues, speeding, and dangerous driving.
• Respond promptly to activated fire prevention systems, investigate causes and report findings.
• Address guest and staff concerns, offering first aid and casualty care in a timely, compassionate and helpful manner.
• Build and maintain strong effective working relationships with all departments.
• Record daily shift activities and provide relevant information to hotel departments for follow‑up.
• Ensure compliance with all corporate hotel and departmental policies and procedures.
• Participate in hotel committees as needed.
• Perform any other duties, tasks or assignments as required within the department.

Qualifications

• Previous security or safety experience in a similar role within a luxury hotel environment is preferred.
• Current First Aid and CPR certification is required; Advanced First Aid certification is preferred.
• Completion of fire safety or firefighter training is an asset.
• Strong written and verbal communication skills along with excellent interpersonal and conflict resolution abilities are required.
• Proven ability to collaborate effectively within a diverse multicultural team environment.
• Demonstrated capacity to focus on guest needs while maintaining a calm and courteous demeanor at all times.
• Strong work ethic, responsibility, reliability and the ability to work rotating shifts (both day and night) split shifts, extended hours including evenings, weekends and public holidays are essential.

Remote Work

No

Employment Type

Fulltime