Sales Support Officer - Drive Client Growth & Service

HSBC Global Services Limited; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent international bank in Dubai is seeking an EWS Sales Support Officer to enhance customer satisfaction and manage support service officer teams. The candidate must have a graduation degree and possess strong communication, negotiation, and organizational skills. Responsibilities include implementing sector strategies, maximizing referral activities, and managing the onboarding process for applications. The role is contract-based under the New Labour Law, fostering a workplace of diversity and professional growth.

Qualifications

• An understanding of the IWPB products and services.
• Knowledge of developing a networking strategy and proven ability to achieve targets.
• Effective handover of customer relationships.

Responsibilities

• Drive sector led strategies to manage complaints and customer satisfaction.
• Maximize referral activities and manage support service officer teams.
• Work closely with other departments to process card and loan applications.

Skills

Strong communications and interpersonal skills

Strong negotiation skills

Excellent organizational skills

Strong understanding of HSBC Group

Excellent analytical and problem solving skills

Customer service ethic

Good team player

Education

Graduation degree

Job description

A prominent international bank in Dubai is seeking an EWS Sales Support Officer to enhance customer satisfaction and manage support service officer teams. The candidate must have a graduation degree and possess strong communication, negotiation, and organizational skills. Responsibilities include implementing sector strategies, maximizing referral activities, and managing the onboarding process for applications. The role is contract-based under the New Labour Law, fostering a workplace of diversity and professional growth.