Sales Support Coordinator

GF Corys Piping Systems LLC; Dubai Emirate; On-site; AED 67,000 - 100,000; Full time

Job summary

GF Corys Piping Systems LLC in Dubai is seeking a detail-oriented Sales Operations Executive to manage customer enquiries via email, phone or fax, route them to the right team, and maintain accurate CRM records.

You will prepare quotations, verify prices and delivery details in ERP systems, process orders, and coordinate with Supply Chain and Finance to keep timelines and data error-free.

Qualifications

• Graduate with 2 years of experience in sales and/or customer service.
• Knowledge of sales operations, workflows, and processes.
• Knowledge of CRM ERP would be an advantage.

Responsibilities

• Receive and clarify customer enquiries via email, phone or fax.
• Route enquiries to the appropriate sales team member or supervisor.
• Register customer enquiries into Salesforce.
• Prepare quotation revisions in ERP/Salesforce; verify price, BOQ, quantity and delivery.
• Escalate discounts and resolve discrepancies with customers and channel executives.
• Ensure sales orders capture delivery location and contact details.
• Process orders in the system and coordinate with delivery, supply chain and finance.
• Maintain confidentiality and adhere to company policies.

Skills

Communication skills

Customer service

Education

Bachelor's degree or equivalent

Tools

CRM/ERP systems

Job description

Key Responsibilities

• Core Sales Operations Receives all enquiries from customers through email, telephone or fax ensuring that the requirement is correctly understood and captured.
• Direct the new enquiries to relevant sales team member or Supervisor.
• Register customer enquiries into Salesforce.
• Prepares quotation(s) revisions in the ERP System/salesforce platform; verifies the price, BOQ, quantity, delivery information, discount in the quotation prior to sending it to customers to ensure accurate information has been provided.
• In case of additional discounts requested, escalates the enquiry to the respective Channel Sales Executive and revert to the customer accordingly.
• Upon receiving the LPO from the customer, verify the quantity and price against the provided quotation.
• If there are discrepancies, collaborate with the Channel Sales Executive and the customer to resolve the issue.
• Ensures that the sales order captures all customer accurate information (delivery location, contact person, etc.).
• Process orders by entering them into the system and submitting them to the delivery team.
• Ensure that the customer requested dates are accurately updated in the sales order.
• System & Process Support Process sample sales order with full details with special request and forward to the HOD for review and approval.
• Coordinate with Supervisor/Sales Executives to get new materials code, process it in the system, and then follow up with the Supply Chain and Finance until the code is created in the system as per the new process map within 48hrs from request date.
• Coordinate changing Item code update in the ERP in case of specification change or unavailability.
• Customer Experience & Issue Resolution Support customer complaints by providing accurate information on queries.
• Maintain confidentiality by not disclosing company policies, procedures, customer information, product details, pricing structures, or any other sensitive information to unauthorized individuals.
• Ensure zero errors in causing customer complaints.
• Organizational Values & Compliance Perform other responsibilities as assigned by the line manager.
• Foster a work culture that is built on the foundations of our organizational core values of Caring, Learning, and Performance.
• Ensure adherence the company policies and procedures.

Qualifications

• Graduate with 2 years of experience in Sales and/or Customer Service.
• Acceptable knowledge of sales operations, workflows, and processes.
• Knowledge of CRM ERP would be an advantage.
• Good communication skills in English

We’re GF, the global leader in Flow Solutions, solving some of the world’s most urgent challenges from ensuring access to clean water, supporting safe industrial processes and building critical infrastructure to enabling efficient buildings. We provide solutions that make an impact for millions of people. That’s what we call the Plus Effect, and it starts with you. We need people who bring exceptional performance, curiosity and a readiness to challenge the status quo. In return, you’ll thrive in collaborative teams that push each other to grow through the impact you create for customers, communities and society. Shape the future of Flow Solutions and your own.