Administrative Officer/ Sales Assistant

CROSSING DOCUMENTS CLEARING SERVICES L.L.C; Dubai; On-site; AED 67,000 - 123,000; Full time

Job summary

CROSSING DOCUMENTS CLEARING SERVICES L.L.C. is seeking a Lead Sales Support to manage incoming leads, schedule appointments, and respond to client inquiries across WhatsApp, email and phone.

You will maintain CRM records, generate routine reports, coordinate across departments, prepare contracts and invoices, and ensure high-standard client care in a fast-paced environment.

Qualifications

• Proven track record in customer service, office administration, or sales support.
• Exceptional verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks in a fast-paced environment.
• Experience with CRM platforms is preferred.

Responsibilities

• Sort, qualify and assign incoming leads to sales consultants.
• Schedule appointments and initial consultations for prospective clients.
• Respond promptly and professionally to client inquiries via WhatsApp, email, and phone.
• Maintain up-to-date client records, lead statuses, and communication logs in the CRM.
• Generate and manage routine sales and administrative reports for team leadership.
• Coordinate communication between clients, sales consultants, processing teams, and language trainers.
• Prepare and process contracts, invoices, and operational documents.
• Post-service follow-ups to measure satisfaction and collect feedback.
• Manage office supplies and maintain a presentable workspace.
• Identify and report operational issues, suggesting practical solutions.
• Handle general administrative duties including messages, correspondence, and filing.

Skills

Customer service

Office administration

Sales support

Communication

Organization

Team collaboration

Tools

GoHighLevel

Podio

Google Workspace

Job description

Lead Sales Support

• Sort qualify and assign incoming leads to the appropriate sales consultants in a timely manner
• Serve as the primary point of contact to schedule appointments and initial consultations for prospective clients
• Respond promptly and professionally to client inquiries across WhatsApp email and phone channels
• Maintain up-to-date client records lead statuses and communication logs in the CRM system
• Generate and manage routine sales and administrative reports for team leadership

Cross-Department Client Coordination

• Coordinate communication between clients sales consultants processing teams and language trainers to ensure alignment on schedules and quality standards
• Prepare and process critical paperwork including client contracts invoices and operational documents
• Perform post-service client follow-ups to measure satisfaction and collect feedback

Office Administrative Operations

• Manage office supplies track inventory and handle replenishment to maintain a presentable fully equipped workspace
• Identify and report operational issues or workplace incidents promptly suggesting practical solutions
• Handle general administrative duties including taking messages managing correspondence and filing documents

Required Experience

• Proven track record in customer service, office administration, or sales support roles.

Communication

• Exceptional verbal and written communication skills across phone, email, and messaging platforms.

Technical Skills

• Proficiency in CRM platforms (GoHighLevel, Podio) and Google Workspace.

Organization

• Outstanding organizational skills, sharp attention to detail, and the ability to prioritize tasks in a fast-paced environment.

Collaboration

• Strong interpersonal skills with a demonstrated ability to coordinate effectively across multiple departments.

Preferred Background

• Background in a combined sales support and administrative function.

Problem Solving & Initiative

• Strong problem-solving abilities and comfort taking initiative when challenges arise.

Commitment to Client Care

• Proven commitment to delivering high-standard client care.