Sales Support Coordinator

Georg Fischer; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Georg Fischer in Dubai seeks a Graduate with 2 years of sales or customer service experience to handle core sales operations. You will manage customer inquiries via multiple channels, register enquiries in Salesforce, and prepare quotations in ERP/Salesforce while ensuring accuracy of pricing and delivery details.

You will verify LPOs, maintain order integrity, and coordinate with sales teams to update material codes and ERP data within tight timelines.

Qualifications

• Bachelor's/Graduate with exposure to sales operations and customer service.
• Familiarity with CRM/ERP workflows and processes.
• Strong written and verbal English communication.

Responsibilities

• Receive customer enquiries via email, phone or fax and capture the requirement accurately.
• Register customer enquiries into Salesforce.
• Prepare quotation revisions in ERP/Salesforce; verify price, BOQ, quantity, delivery information and discounts.
• Upon LPO receipt, verify quantity and price against quotation; resolve discrepancies with the Channel Sales Executive.
• Ensure sales orders capture all customer information (delivery location, contact person, etc.).
• Process orders by entering them into the system and updating customer requested dates.
• Process sample sales orders for review and approval with the HOD or supervisor.
• Coordinate with Supervisors/Sales Executives to obtain new material codes and update the ERP within 48 hours.
• Coordinate item code updates in the ERP for specification changes or unavailability.
• Support customer complaints with accurate information and maintain confidentiality of policies, pricing, and sensitive information.
• Perform other responsibilities as assigned by the line manager and uphold core values.

Skills

Sales operations

Customer service

CRM ERP

English communication

Education

Graduate degree

Tools

CRM ERP

Job description

Core Sales Operations

• Receives all enquiries from customers through email, telephone or fax ensuring that the requirement is correctly understood and captured. Direct the new enquiries to relevant sales team member or Supervisor.
• Register customer enquiries into Salesforce.
• Prepares quotation(s) revisions in the ERP System/salesforce platform; verifies the price, BOQ, quantity, delivery information, discount in the quotation prior to sending it to customers to ensure accurate information has been provided. In case of additional discounts requested, elevate the enquiry to the respective Channel Sales Executive and revert to the customer accordingly.
• Upon receiving the LPO from the customer, verify the quantity and price against the provided quotation. If there are discrepancies, collaborate with the Channel Sales Executive and the customer to resolve the issue.
• Ensures that the sales order captures all customer accurate information (delivery location, contact person, etc.).
• Process orders by entering them into the system and submitting them to the delivery team. Ensure that the customer requested dates are accurately updated in the sales order.

System & Process Support

• Process sample sales order with full details with special request and forward to the HOD for review and approval.
• Coordinate with Supervisor/Sales Executives to get new materials code, process it in the system, and then follow up with the Supply Chain and Finance until the code is created in the system as per the new process map within 48hrs from request date.
• Coordinate changing Item code update in the ERP in case of specification change or unavailability.

Customer Experience & Issue Resolution

• Support customer complaints by providing accurate information on queries.
• Maintain confidentiality by not disclosing company policies, procedures, customer information, product details, pricing structures, or any other sensitive information to unauthorized individuals. Ensure zero errors in causing customer complaints.

Organizational Values & Compliance

• Perform other responsibilities as assigned by the line manager.
• Foster a work culture that is built on the foundations of our organizational core values of Caring, Learning, and Performance.
• Ensure adherence the company policies and procedures.

Qualifications

• Graduate with 2 years of experience in Sales and/or Customer Service.
• Acceptable knowledge of sales operations, workflows, and processes.
• Knowledge of CRM ERP would be an advantage.
• Good communication skills in English