Sales Support Coordinator

Georg Fischer Ltd.; Dubai; On-site; AED 100,000 - 145,000; Full time

Job summary

Georg Fischer Ltd. in Dubai seeks a Sales Support Coordinator to handle customer enquiries, process orders, and prepare quotations.

You will use Salesforce and ERP systems to ensure accuracy in pricing, delivery, and documentation, while coordinating with supply chain and finance to implement new codes within tight timelines. The role requires 2 years in Sales or Customer Service, strong English communication, and familiarity with CRM/ERP.

Qualifications

• Graduate with 2 years of experience in Sales and/or Customer Service.
• Knowledge of sales operations, workflows, and processes.
• Knowledge of CRM/ERP would be an advantage.
• Good communication skills in English.

Responsibilities

• Receive and understand customer enquiries via email, phone, or fax and route to the right sales member.
• Register enquiries into Salesforce.
• Prepare quotation revisions in ERP/Salesforce; verify price, BOQ, quantity, delivery, and discounts.
• Verify LPO details and resolve discrepancies with the customer and Channel Sales Executive.
• Ensure sales orders capture delivery location and contact information; process orders and update requested delivery dates.
• Process samples and coordinate with Supervisor to create new material codes; liaise with Supply Chain and Finance to implement codes within 48 hours.
• Coordinate item code updates in ERP for specification changes or unavailability.
• Support customer complaints with accurate information while maintaining confidentiality.
• Adhere to company policies and values; assist line manager with other responsibilities.

Skills

Sales operations

Customer service

CRM knowledge

English communication

Tools

CRM

ERP systems

Job description

## Sales Support CoordinatorApply: Dubai Investment Park: Full time: Posted Yesterday: JR11517## **Key Responsibilities:****Core Sales Operations*** Receives all enquiries from customers through email, telephone or fax ensuring that the requirement is correctly understood and captured. Direct the new enquiries to relevant sales team member or Supervisor.* Register customer enquiries into Salesforce.* Prepares quotation(s) revisions in the ERP System/salesforce platform; verifies the price, BOQ, quantity, delivery information, discount in the quotation prior to sending it to customers to ensure accurate information has been provided. In case of additional discounts requested, escalate the enquiry to the respective Channel Sales Executive and revert to the customer accordingly.* Upon receiving the LPO from the customer, verify the quantity and price against the provided quotation. If there are discrepancies, collaborate with the Channel Sales Executive and the customer to resolve the issue.* Ensures that the sales order captures all customer accurate information (delivery location, contact person, etc.).* Process orders by entering them into the system and submitting them to the delivery team. Ensure that the customer requested dates are accurately updated in the sales order.**System & Process Support*** Process sample sales order with full details with special request and forward to the HOD for review and approval.* Coordinate with Supervisor/Sales Executives to get new materials code, process it in the system, and then follow up with the Supply Chain and Finance until the code is created in the system as per the new process map within 48hrs from request date.* Coordinate changing Item code update in the ERP in case of specification change or unavailability.**Customer Experience & Issue Resolution*** Support customer complaints by providing accurate information on queries.* Maintain confidentiality by not disclosing company policies, procedures, customer information, product details, pricing structures, or any other sensitive information to unauthorized individuals. Ensure zero errors in causing customer complaints.**Organizational Values & Compliance*** Perform other responsibilities as assigned by the line manager.* Foster a work culture that is built on the foundations of our organizational core values of Caring, Learning, and Performance.* Ensure adherence the company policies and procedures. **Qualifications:*** Graduate with 2 years of experience in Sales and/or Customer Service.* Acceptable knowledge of sales operations, workflows, and processes.* Knowledge of CRM ERP would be an advantage.* Good communication skills in EnglishPlease submit your application via the ‘Apply’ button.