Sales Onboarding Agent

Kavak Mexico; Dubai; Presencial; AED 100.000 - 167.000; Tempo integral

Resumo da vaga

Kavak Mexico in Dubai is seeking a customer onboarding and support professional to guide clients through the car buying journey. You will manage onboarding, communications, and documentation, while explaining financing options and services.

Live in or work with a Dubai-based team, using CRM tools to track progress and ensure data accuracy. Strong English and Arabic communication are essential, with automotive experience a plus.

Qualificações

• Experience in Sales, customer service, onboarding, or related roles; automotive experience preferred.
• Proficiency in CRM tools and basic digital platforms.
• Excellent verbal and written communication is required; Arabic and English skills are a plus.

Responsabilidades

• Guide customers through onboarding, including account setup and document submission, and understand their needs.
• Address customer inquiries related to the car buying process via phone and chat, providing timely updates on application status.
• Explain the car buying process, financing options, and related services in a clear, approachable manner and offer suitable recommendations.
• Accurately record and update customer information in CRM tools and company databases with attention to data security.
• Collaborate with sales, finance, and support teams to ensure customers are matched with the right options and provide feedback for process improvements.

Conhecimentos

Sales experience

Customer service

Onboarding

Automotive industry

Ferramentas

CRM tools

Descrição da vaga

Key Responsibilities

• Customer Onboarding: Guide customers through the onboarding process including account setup document submission and understanding their needs preferences Provide clear instructions for completing any required paperwork or digital forms
• Customer Support: Address customer inquiries related to the car buying process via phone and chat Proactively communicate updates on the status of their application or purchase
• Education & Guidance: Explain the car buying process financing options and other related services to customers in a straightforward and approachable manner Offer product and service recommendations based on customer preferences and budget
• Data Management: Accurately record and update customer information in CRM tools or company databases Ensure compliance with all data security and confidentiality standards
• Collaboration: Work closely with sales finance and support teams to ensure customers are matched with the right options Provide feedback on improving the onboarding experience

Requirements

• Skills and Qualifications: Previous experience in Sales customer service onboarding or a related role experience in automotive preferred Proficiency in CRM tools and basic digital platforms
• Experience: Previous experience in Sales, customer service, onboarding, or a related role (experience in automotive preferred).
• Skills: Excellent verbal and written communication skills. Strong organizational skills with attention to detail. Ability to manage multiple tasks and prioritize effectively. Proficiency in CRM tools and basic digital platforms.
• Attributes: Customer-first mindset with a friendly approachable attitude Problem-solving skills and the ability to stay calm under pressure Passion for the automotive industry is a plus
• Language: Arabic and English