Sales Onboarding Agent

Kavak; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Kavak is expanding in the GCC region and seeks a Customer Onboarding Specialist in Dubai to welcome customers and guide them through the onboarding journey. The role focuses on delivering clear instructions, assisting with documents, and ensuring a smooth car-purchase experience.

You will work with sales, finance, and support teams, providing timely updates, offering product recommendations, and maintaining accurate CRM records to help match customers with the best options.

Qualifications

• Inbound/outbound customer interactions; onboarding experience preferred.
• Strong written and verbal communication.
• CRM data handling and privacy awareness.

Responsibilities

• Guide customers through onboarding, including account setup and document submission.
• Handle car-buying inquiries via phone and chat, updating customers on progress.
• Explain processes, financing options and services to customers clearly.
• Record and update customer information in CRM systems with accuracy.

Skills

Excellent communication

Organizational skills

CRM proficiency

Multitasking

Data management

Customer service mindset

Tools

CRM tools

Job description

Who WE are?
KAVAK is the number one e-commerce in the purchase and sale of pre-owned vehicles with the fastest growth in Latin America. Wework smart and make things happen,offering theeasiest, safest and most transparent experience to buy or sell a car.
But our journey doesn't stop there: at KAVAK our goal is global! Nowour footprint extends to the vibrant GCC regionas part of our expansion into the Middle East, in the pursuit of our one and only goal:to transform the automotive market around the world.
Today we have more than 180 Kavakees on the GCC team and growing,surrounding ourselves with the best talentto continuebuilding the technology, processes, and productsthat make us thenumber one player in the pre-owned car market.
Wanna join us on this exciting ride?

Job Description

Key Responsibilities:

1. Customer Onboarding

• Guide customers through the onboarding process, including account setup, document submission, and understanding their needs/preferences.
• Provide clear instructions for completing any required paperwork or digital forms.

2. Customer Support

• Address customer inquiries related to the car buying process via phone and chat.
• Proactively communicate updates on the status of their application or purchase.

3. Education & Guidance

• Explain the car buying process, financing options, and other related services to customers in a straightforward and approachable manner.
• Offer product and service recommendations based on customer preferences and budget.

4. Data Management

• Accurately record and update customer information in CRM tools or company databases.
• Ensure compliance with all data security and confidentiality standards.
• Work closely with sales, finance, and support teams to ensure customers are matched with the right options.
• Provide feedback on improving the onboarding experience.
  

Requirements

Skills and Qualifications:

Experience:

• Previous experience in Sales, customer service, onboarding, or a related role (experience in automotive preferred).

Skills:

• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in CRM tools and basic digital platforms.

Attributes:

• Customer-first mindset with a friendly, approachable attitude.
• Problem-solving skills and the ability to stay calm under pressure.
• Passion for the automotive industry is a plus.
• Language, Arabic and English .

Do you want to be part of this story?