Retail Sales Executive - Automotive industry (Female)

Legend Holding Group; Dubai; On-site; AED 78,000 - 112,000; Full time

Job summary

Legend Holding Group in Dubai seeks a motivated Retail Sales Executive to welcome and assist walk-in customers, understand needs, and guide them through the car purchasing process. Proficiency in Arabic is essential for communicating with our diverse clientele.

The role requires strong customer service, sales ability, and the capacity to work with CRM tools while meeting sales targets, offering financing options, and ensuring a smooth showroom experience.

Qualifications

• Fluency in Arabic and English is required.
• Experience in retail sales, preferably automotive.
• Strong interpersonal skills with a passion for customer service.
• Proven ability to meet and exceed sales targets.
• Excellent verbal and written communication skills.
• Keen interest in automobiles and ability to learn features quickly.
• Comfortable using CRM software and digital tools to manage interactions and sales processes.

Responsibilities

• Greet and assist walk-in customers with enthusiasm and professionalism.
• Understand customer needs and preferences through effective questioning and active listening.
• Demonstrate in-depth knowledge of vehicles, features, benefits, pricing, and financing options.
• Guide customers through the sales process from initial inquiry to final purchase.
• Establish and maintain positive relationships to encourage repeat business and referrals.
• Hit individual and team sales targets set by management.
• Assist customers with paperwork including financing applications, warranties, and registration.
• Provide post-purchase support and address questions or concerns.

Skills

Arabic & English fluency

Customer service orientation

Sales ability

Communication skills

Team player

Tech-savvy (CRM)

Tools

CRM software

Job description

Job Summary

We are seeking a motivated and customer-focused Retail Sales Executive to join our team. The ideal candidate will be responsible for welcoming and assisting walk-in customers, understanding their needs, and guiding them through the car purchasing process. Proficiency in Arabic is essential for effectively communicating with our diverse clientele.

Key Responsibilities

• Customer Service: Greet and assist walk-in customers with enthusiasm and professionalism.
• Needs Assessment: Understand customer needs and preferences through effective questioning and active listening.
• Product Knowledge: Demonstrate in-depth knowledge of the vehicles available in the showroom, including features, benefits, pricing, and financing options.
• Sales Process: Guide customers through the sales process, from initial inquiry to final purchase, ensuring a smooth and enjoyable experience.
• Relationship Building: Establish and maintain positive relationships with customers to encourage repeat business and referrals.
• Sales Targets: Achieve individual and team sales targets set by the management.
• Documentation: Assist customers with completing necessary paperwork, including financing applications, warranties, and registration.
• After-Sales Support: Provide post-purchase support to customers, addressing any questions or concerns regarding their purchase.
• Showroom Maintenance: Ensure that the showroom is clean, organized, and visually appealing at all times.
• Multilingual Communication: Effectively communicate with Arabic-speaking customers and other multilingual clients.
• Market Awareness: Stay informed about industry trends, competitor offerings, and market conditions to better serve customers.

Qualifications

• Language Skills: Fluency in Arabic and English is required.
• Experience: Previous experience in retail sales, preferably in the automotive industry.
• Customer-Focused: Strong interpersonal skills with a passion for delivering excellent customer service.
• Sales Acumen: Proven ability to meet and exceed sales targets.
• Communication: Excellent verbal and written communication skills.
• Product Knowledge: A keen interest in automobiles and the ability to quickly learn about new models and features.
• Tech-Savvy: Comfortable using CRM software and other digital tools to manage customer interactions and sales processes.
• Team Player: Ability to work effectively in a team environment.
• Availability: Willingness to work flexible hours, including weekends and holidays, as required by the dealership.

Job Type

Full-time