Sales Onboarding Agent

Kavak GCC; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Kavak GCC is expanding in the GCC and seeks a customer onboarding specialist to guide new customers through setup, documentation, and preferences. You will support the car-buying journey, communicate updates, and tailor recommendations based on customer needs and budget.

Strong CRM usage and clear communication are essential. The role involves data entry, cross-team collaboration, and a customer-first approach to ensure a smooth onboarding experience in a fast-growing automotive ecommerce

Qualifications

• Experience in sales, customer service, onboarding, or related roles.
• Automotive industry experience preferred.

Responsibilities

• Onboard customers through the onboarding process and activation.
• Assist customers with the car buying process via phone and chat.
• Explain financing options and related services to customers.
• Record and update customer data in CRM; ensure data security and confidentiality.

Skills

CRM proficiency

Communication skills

Organizational skills

Multitasking

Tools

CRM systems

Job description

Who WE are?
KAVAK is the number one e-commerce in the purchase and sale of pre-owned vehicles with the fastest growth in Latin America. Wework smart and make things happen,offering theeasiest, safest and most transparent experience to buy or sell a car.
But our journey doesn't stop there: at KAVAK our goal is global! Nowour footprint extends to the vibrant GCC regionas part of our expansion into the Middle East, in the pursuit of our one and only goal:to transform the automotive market around the world.
Today we have more than 180 Kavakees on the GCC team and growing,surrounding ourselves with the best talentto continuebuilding the technology, processes, and productsthat make us thenumber one player in the pre-owned car market.
Wanna join us on this exciting ride?

Job Description

Key Responsibilities:

1. Customer Onboarding

• Guide customers through the onboarding process, including account setup, document submission, and understanding their needs/preferences.
• Provide clear instructions for completing any required paperwork or digital forms.

2. Customer Support

• Address customer inquiries related to the car buying process via phone and chat.
• Proactively communicate updates on the status of their application or purchase.

3. Education & Guidance

• Explain the car buying process, financing options, and other related services to customers in a straightforward and approachable manner.
• Offer product and service recommendations based on customer preferences and budget.

4. Data Management

• Accurately record and update customer information in CRM tools or company databases.
• Ensure compliance with all data security and confidentiality standards.
• Work closely with sales, finance, and support teams to ensure customers are matched with the right options.
• Provide feedback on improving the onboarding experience.
  

Requirements

Skills and Qualifications:

Experience:

• Previous experience in Sales, customer service, onboarding, or a related role (experience in automotive preferred).

Skills:

• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in CRM tools and basic digital platforms.

Attributes:

• Customer-first mindset with a friendly, approachable attitude.
• Problem-solving skills and the ability to stay calm under pressure.
• Passion for the automotive industry is a plus.
• Language, Arabic and English .

Do you want to be part of this story?